Senior Engineer – Enterprise Service management

Linxon India Engineering Private Limited; Chennai District; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Life Insurance

Career Progression

Résumé du poste

Linxon India Engineering Private Limited is seeking a Senior IT Service Management & PMO Engineer to drive IT service delivery excellence and governance. You will manage ITSM operations, define metrics, and support PMO activities with dashboards and executive reporting.

The role includes acting as Major Incident Manager when needed, coordinating with IT teams and vendors, and ensuring timely, accurate data for leadership reviews. Strong ITIL and PMO experience are required.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• ITIL Foundation or higher certification preferred.
• Strong knowledge of ITIL framework and ITSM operations.
• Experience in metrics, KPI definition, and reporting.
• Solid PMO knowledge including governance and dashboards.

Responsabilités

• Manage and support ITSM processes including Incident, Problem, Change, Major Incident, and Service Request Management.
• Produce executive-level dashboards highlighting service health, risks, and trends.
• Track, analyze, and report service performance metrics, SLAs, OLAs, and KPIs.
• Prepare management and leadership presentations and regular status reports.
• Maintain project dashboards, RAID logs, and action trackers.

Connaissances

ITIL knowledge

ITSM processes

KPI reporting

Stakeholder management

Communication skills

Formation

Bachelor’s degree in computer science/Information Technology

Bachelor’s degree in engineering/IT or related

Outils

ServiceNow

Remedy

PowerPoint

Excel

Description du poste

Job Description

Join Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon! The Senior Engineer – IT Service Management & PMO will play a key role in driving IT service delivery excellence and PMO governance. This role is responsible for managing ITSM operations, defining and tracking metrics and KPIs, producing management reports, and supporting PMO activities such as dashboards, executive presentations, and status reporting. The role will also act as Major Incident Manager in the absence of the primary incident manager, ensuring swift restoration of business-critical services.

What will you do?

• Manage and support ITSM processes including Incident, Problem, Change, Major Incident, and Service Request Management
• Ensure adherence to ITIL best practices and organizational service management standards
• Track, analyze, and report service performance metrics, SLAs, OLAs, and KPIs
• Coordinate with internal IT teams, vendors, and stakeholders to resolve service issues
• Define, maintain, and evolve IT operational metrics and KPIs
• Produce regular and ad-hoc reports including weekly, monthly, and quarterly service reviews
• Create executive-level dashboards highlighting service health, risks, and trends
• Ensure data accuracy, consistency, and timely delivery of reports
• Weekly and monthly project and operational status updates
• Preparation of management and leadership presentations
• Maintenance of project dashboards, RAID logs, and action trackers
• Track milestones, dependencies, risks, and issues across IT initiatives
• Support governance forums with accurate data and timely documentation
• Act as Major Incident Manager, Change Manager as and when required

Experience, Education and Other Requirements

• 05 to 7 years experience
• Bachelor’s degree in computer science, Information Technology, or related field
• Strong knowledge of ITIL framework (ITIL v4 certification preferred)
• Strong understanding of ITSM frameworks (ITIL) and service operations
• Experience in IT metrics, KPI definition, and reporting
• Solid PMO knowledge including governance, reporting, and dashboards
• Proficiency with ITSM tools (e.g., ServiceNow, Remedy, or equivalent)
• Advanced PowerPoint, Excel, and reporting/dashboarding skills
• Strong analytical, problem‑solving, and communication skills
• Ability to work with cross‑functional teams and senior stakeholders
• Bachelor’s degree in engineering, Information Technology, or equivalent
• ITIL Foundation or higher certification preferred

Technologies

• M365
• MDM
• Endpoint Mgmt.
• VoIP
• MS teams
• Azure AD
• AVD
• DHCP
• End point Patching
• End point Policies
• App Packaging

Work Time

UK Shift, Mon – Fri. (Rotational on call for Critical Incidents)

What we offer

• 20 days Privilege Leave
• 13 days Emergency leave
• 14 Public holidays per year
• Medical Insurance
• Life Insurance
• Career Progression

Diversity and Inclusion

When it comes to diversity and inclusion, we see things differently at Linxon - we encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you’ll see things our way, too.

At Linxon, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

About Linxon

Shaping energy solutions to empower sustainable connectivity. Linxon’s vision is to deliver the best market offering for turnkey substation projects through world-class power technologies and delivering the highest level of competence in managing infrastructure projects. As a leading engineering company, we help our customers with turnkey substation solutions in the field of power transmission, renewable energy, and transportation. In this role, you will have the opportunity to be part of a new company as it evolves and help shape it for the future. If you like new challenges, have an entrepreneurial spirit, and are interested in working with other motivated professionals with expertise in the Substations EPC business, then this is the new opportunity for you.

Worker Type Employee Job Type Regular

GETS Chennai, India

Linxon is a joint venture company set up by AtkinsRéalis and Hitachi Energy to deliver turnkey electrical AC substation projects. At Linxon, we are the experts for substations related to renewable and conventional power generation, power transmission and transportation solutions. Our responsibility includes project design, engineering, procurement, construction, management and finally commissioning. Our team combines project management expertise and industry leading technology to create a true partner for reliable, sustainable energy solutions.