Senior Endpoints Engineer, macOS & JAMF

Thomson Reuters; India; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

Thomson Reuters in India is seeking a Senior Endpoints Engineer to lead JAMF Pro and JAMF Connect initiatives across the macOS fleet. You will architect, roll out, and sustain enterprise management, including SSO/MFA, enrollment workflows, and security hardening.

You will partner with IT, Security, and IAM teams, mentor L1/L2, and drive pilot-to-global migrations while delivering reliable BAU support. This role offers a hybrid office model and a chance to shape large-scale Apple device

Qualifications

• 6-10 years in endpoint engineering with JAMF Pro and JAMF Connect.
• Advanced macOS enterprise management including MDM enrollment and configuration profiles.
• Deep troubleshooting with L3 escalation for macOS across performance, identity, and compliance.
• Identity integration with Entra ID or Okta; SSO and MFA.
• Strong scripting and API experience (Bash, Python, Swift) for automation.
• Proven delivery at scale from pilot to global rollout.
• Experience integrating Intune and JAMF in cross‑platform estates.
• Hands‑on with Platform SSO and passwordless authentication on macOS.
• Exposure to Nexthink for remote actions and endpoint analytics.
• Certifications – JAMF 200/300/400 or Apple Certified IT Professional.

Responsibilities

• Lead JAMF Pro and JAMF Connect implementations from design through rollout to BAU.
• Define and implement macOS authentication strategy—SSO, MFA, and identity integration.
• Design enrollment workflows, configuration profiles, compliance policies, and patching.
• Provide L3 escalation support and coach L1/L2 engineers and the service desk.
• Drive macOS endpoint hardening and IAM partnership on security controls.
• Build workflows between JAMF Pro and ServiceNow for requests and incidents.
• Contribute to Now Assist workflows for macOS.
• Collaborate with IT, Security, IAM, and support teams to sustain BAU quality.

Skills

JAMF Pro

JAMF Connect

macOS Enterprise Management

SSO / MFA

Azure AD / Entra ID

Okta

Scripting (Bash/Python/Swift)

JAMF Pro API

ServiceNow

L3 Escalation

Intune integration

Nexthink

Education

JAMF 200/300/400

Apple Certified IT Professional

Tools

JAMF Pro

JAMF Connect

Entra ID / Azure AD

Okta

ServiceNow

Intune

Nexthink

JAMF Pro API

Bash

Python

Swift

Job description

At Thomson Reuters, our technology drives global markets and helps professionals around the world make decisions that matter. As the world's leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career.

About the Role:

In this opportunity as a Senior Endpoints Engineer, you will:

As a senior engineer focused on JAMF Pro and JAMF Connect at Thomson Reuters, you will drive how the Mac platform is architected, rolled out, operated, and supported. The work spans:

• End-to-end JAMF leadership: Leading JAMF Pro and JAMF Connect implementations from design through rollout to BAU, including pilot-to-global migration programs and controlled change.
• Mac authentication architecture: Defining and implementing Mac authentication strategy - Platform SSO, SSO, MFA, and identity integration with Entra ID or Okta.
• Enrollment, lifecycle, and automation: Designing enrollment workflows (ADE and re-enrollment), configuration profiles, compliance policies, patching, and self-service capabilities across the macOS fleet.
• Senior technical support: Acting as L3 escalation for complex macOS issues; developing support artifacts and coaching L1/L2 engineers and the HCL service desk partner to sustain BAU quality.
• Security and IAM partnership: Driving macOS endpoint hardening (FileVault, Gatekeeper, CIS benchmarks) and partnering with Security and IAM on conditional access and identity integration.
• ServiceNow and Service Desk integration: Building workflows between JAMF Pro and ServiceNow for request fulfilment and incident routing; contributing to Now Assist workflows for macOS.

About You:

You're a fit for the role of Senior Engineer if you have the following required qualifications.

• 6-10 years in endpoint engineering, with strong hands‑on experience in JAMF Pro and JAMF Connect - non‑negotiable.
• Advanced macOS enterprise management: MDM enrollment, configuration profiles, PPPC, kernel and system extension policies.
• Deep troubleshooting expertise , including L3 escalation for complex macOS issues across performance, identity, compliance, and platform behavior.
• Identity integration with Entra ID (Azure AD) or Okta - SSO, MFA, conditional access.
• Strong scripting and API experience - Bash, Python, or Swift for automation and remediation; hands‑on with the JAMF Pro API for integrations and reporting.
• Proven delivery track record at scale - pilot‑to‑global rollouts and migration program execution.
• Strong communication and coaching skills for working across IT, Security, IAM, and L1/L2 support partners.
• Experience integrating Intune and JAMF in cross‑platform endpoint estates.
• Hands‑on experience with Platform SSO (PSSO) and password less authentication on macOS.
• Exposure to Nexthink for remote actions and endpoint analytics on macOS.
• Experience operating in regulated or compliance‑driven environments.
• Relevant certifications - JAMF 200/300/400 or Apple Certified IT Professional.

What's in it For You?

Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the profes