Senior Digital Workplace Engineer

Cigres Technologies Private Limited; Bengaluru; Remote; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology firm in Bengaluru is looking for a Senior Digital Workplace Engineer to provide operational support for Microsoft 365 services, especially OneDrive and SharePoint. The ideal candidate should have over 5 years of experience in troubleshooting and resolving incidents, managing user permissions, and ensuring compliance with governance policies. This role also involves documenting procedures and participating in change management processes. Candidates must have a B.E or equivalent qualification, along with strong problem-solving skills and experience with Office applications.

Qualifications

• 5+ years of experience in operational support for Microsoft 365 services.
• Proficient in troubleshooting OneDrive and SharePoint issues.
• Experience with user and permission management.

Responsibilities

• Provide L2/L3 operational support for Microsoft 365 services.
• Troubleshoot incidents and service requests from L1 support teams.
• Collaborate with governance and security teams.

Skills

OneDrive for Business

SharePoint Online

Office Apps

Troubleshooting

User education

Education

B.E or equivalent

Job description

Provide L2/L3 operational support for Microsoft 365 services, especially OneDrive,
SharePoint and Office apps. Troubleshoot and resolve incidents, service requests, and escalations from L1 support teams.
Perform user and permission management, site administration, and content recovery in SharePoint and OneDrive.
Monitor service health dashboards and proactively address potential issues.
Collaborate with data governance and security teams to ensure compliance and governance policies are enforced.
Document standard operating procedures (SOPs), known issues, and resolutions.
Document Work Instructions for all administrative tasks.
Participate in change management processes and assist in testing and deployment of updates.
Provide user education and guidance on best practices for M365 tools.
Designation : Senior, Digital Workplace Engineer
Qualification : B.E or equivalent
Experience(in years) : 5
Skill Set Required : OneDrive for Business(sync issues, storage policies, sharing settings) SharePoint Online(site collections, permissions, lists/libraries) Office Apps(installation, activation, performance troubleshooting)

Requirements

Provide L2/L3 operational support for Microsoft 365 services, especially OneDrive,

SharePoint and Office apps. Troubleshoot and resolve incidents, service requests, and escalations from L1 support teams.

Perform user and permission management, site administration, and content recovery in SharePoint and OneDrive.

Monitor service health dashboards and proactively address potential issues.

Collaborate with data governance and security teams to ensure compliance and governance policies are enforced.

Document standard operating procedures (SOPs), known issues, and resolutions.

Document Work Instructions for all administrative tasks.

Participate in change management processes and assist in testing and deployment of updates.

Provide user education and guidance on best practices for M365 tools.

Qualification : B.E or equivalent

Experience(in years) : 5

Skill Set Required : OneDrive for Business(sync issues, storage policies, sharing settings) SharePoint Online(site collections, permissions, lists/libraries) Office Apps(installation, activation, performance troubleshooting)