Senior Digital & eCommerce Localization Lead

Merck Life Science; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Merck Life Science seeks a Senior Digital & eCommerce Localization Lead to drive localization strategy across multiple pillars, influencing product roadmaps, campaigns, and ROI-focused prioritization. You will guide cross-functional teams and ensure compliant, high-quality localization delivery globally.

The role requires deep expertise in digital ecosystems, strong stakeholder management, and fluency in English to enable effective communication with senior stakeholders.

Qualifications

• 7+ years of experience in localization, digital product management, eCommerce, or a related field.
• Fluent English written and spoken; strong communication for senior stakeholders.
• Experience influencing cross-functional teams without direct authority.

Responsibilities

• Participate in product roadmap, launches, and campaigns, embedding localization requirements.
• Lead localization delivery within assigned pillars and guide teams on standards.
• Maintain localization backlog, pipeline, and risks with proactive governance.
• Collaborate with Global D&E Stakeholders, Country Partners, and in-market teams.
• Define and uphold localization quality standards, style guides, and terminology.

Skills

Localization

Digital product management

eCommerce

Digital marketing

Tools

Salesforce Marketing Cloud

Salesforce CRM

Adobe Experience Manager

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

Senior Digital & eCommerce Localization Lead is an expert practitioner responsible for the localization strategy, execution guidance, and cross-functional collaboration within one or more assigned pillars of the D&E Localization function. Pillars span Legal Compliance & Partnership, Digital Marketing, Customer Activation, Core Commerce, and Retention.

Key Responsibilities

Strategic Embedding & Planning

• Actively participate in product roadmap, feature launch, and campaign planning cycles, representing localization requirements before decisions are finalized.
• Advocate for localization as a first-class input into D&E strategy, not a downstream production activity.
• Apply a commercial lens to localization decisions - prioritizing markets, channels, and features based on revenue impact, compliance risk, and strategic opportunity rather than volume of requests.
• Support the Head of Localization in maintaining and refining ROI-based prioritization criteria, ensuring localization investment is allocated to the highest-impact opportunities.

Pillar Ownership & Delivery

• Serve as the accountable lead for localization activity within assigned pillar(s), ensuring deliverables are clearly defined, prioritized, and executed to standard.
• Guide functional teams on how to implement localization requirements within their pillar - advising on approach, standards, and tooling rather than executing directly.
• Maintain a clear view of the localization backlog, pipeline, and in-flight activity within assigned pillars, surfacing risks or capacity issues proactively.
• Coordinate with other pillar leads to ensure cross-pillar dependencies are identified and managed effectively.

Stakeholder & Market Partnership

• Build and maintain effective working relationships with assigned Global D&E Stakeholders, Country Business Partners, and in-market commercial teams.
• Apply commercial and ROI judgement when translating market priorities into localization requirements - recommending investment where impact is evidenced, and deprioritizing where it is not.
• Serve as a trusted advisor to business stakeholders, providing clear, evidence-based guidance on localization investment, scope, and sequencing.
• Manage stakeholder expectations across Commercial, Legal, RMTC, DDIT, and Customer functions as relevant to assigned pillar(s).

Quality, Standards & Governance

• Define and uphold localization quality standards, style guides, and terminology frameworks for assigned pillar(s).
• Advise on vendor selection, briefing, and review processes where third-party localization or translation services are engaged.
• Ensure that compliance, regulatory, and data privacy requirements are embedded in localization workflows within assigned pillar(s).
• Proactively elevate quality, capacity, or compliance risks to the Head of Localization before they impact the business.

Performance & Continuous Improvement

• Define and track performance indicators for assigned pillar(s), contributing to the function’s overall KPI framework and reporting.
• Use customer feedback, market data, and performance insights to identify improvement opportunities and refine localization approaches.
• Contribute to the global Digital & eCommerce community, sharing expertise, market insights, and best practices across the teams.

Required

Who You Are:

• 7+ years of experience in localization, digital product management, eCommerce, digital marketing, or a closely related field within a global digital environment.
• Demonstrated expertise in at least one APAC or key commercial market language (e.g., Mandarin, Japanese, Korean, Hindi, Bahasa Indonesia, or equivalent).
• Strong understanding of digital and eCommerce ecosystems, including content management, search, transactional platforms, and/or digital marketing channels.
• Proven ability to operate as a senior advisor and influence stakeholders across commercial, product, legal, and technology functions without direct authority.
• Experience working in cross-functional, matrixed global organizations with multiple concurrent workstreams and competing priorities.
• Strong communication skills; able to translate complex localization topics into clear business language for senior stakeholders.
• Fluent English, written and spoken, to business standard.

Preferred

• Background in life sciences, B2B eCommerce, or a regulated industry; understanding of compliance and data privacy requirements.
• Familiarity with Salesforce Marketing Cloud (SFMC), Salesforce CRM (SFDC), or Adobe Experience Manager (AEM).
• Knowledge of SEO, GEO, and SEM principles in multilingual and multi-market contexts.
• Experience with agile product development and cross-functional pod or scrum team working.
• Knowledge of data privacy regulations applicable to key markets (e.g., GDPR, PIPL, PIPA, LGPD, CCPA).

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!