Portfolio Delivery Lead Senior Manager

8102 ASOL-Mumbai STPI Company; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Accenture Mumbai seeks a Senior Manager to lead eCommerce content and CMS operations. You will scale content across owned channels and 3P marketplaces, drive PIM/DAM workflows, and ensure timely activation of offers and campaigns.

Strong leadership and program management are essential for coordinating cross-functional teams and meeting SLA targets. The role focuses on large-scale content updates, platform governance, and stakeholder alignment with peak-period campaigns such as 11/11 and

Qualifications

• Experience in large-scale ecommerce content operations.
• Strong knowledge of CMS workflows from creation to publication.
• Proven ability to drive SLAs and quality across teams.

Responsibilities

• Oversee CMS update operations across owned sites and 3P platforms.
• Lead end-to-end content adaptation and offer management workflows.
• Manage PIM/DAM integrations to ensure data quality.
• Coordinate with marketing, content, and tech teams on campaigns.
• Define SLAs and monitor performance with metrics and reporting.
• Mentor large content operations teams and handle escalations.

Skills

eCommerce domain

CMS operations

Content management

Program management

SLA governance

Education

Any Graduation

Tools

Inriver

Salsify

Magento

Adobe Experience Manager

Job description

Skill required: Marketing Operations - Operations Management Designation: Portfolio Delivery Lead Senior Manager Qualifications:Any Graduation Years of Experience:16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The eCommerce Delivery Lead will be responsible for managing and scaling content and catalog operations across owned channels and eRetailer / 3P marketplaces. This role will oversee end-to-end CMS update operations, content adaptation, and product information management workflows to ensure timely and high-quality activation of offers, campaigns, and product content across digital commerce platforms. The role requires strong domain expertise in eCommerce operations, experience managing large-scale content operations, and the ability to drive SLA adherence, operational quality, and stakeholder alignment.

What are we looking for?

Domain Expertise

• Strong eCommerce domain knowledge, including marketplace and owned channel operations.
• Understanding of digital commerce workflows from content creation to activation.

Platform Experience

Experience working with:

• CMS platforms
• PIM tools (e.g., Inriver, Salsify, Magento etc)
• eCommerce platforms (e.g., Shoppe, Amazon, Rakuten etc)
• Digital Asset Management systems (e.g., Adobe Experience Manager / Adobe DAM)

Operational Leadership

• Experience managing large-scale eCommerce operations teams.
• Strong track record in SLA management, operational governance, and quality control.
• Ability to manage high-volume content updates and campaign activations.

Other Key Skills

• Program management and cross-functional coordination
• Process optimization and workflow design
• Issue resolution and escalation management
• Attention to detail and operational rigor

Preferred Experience

• Experience managing content operations for global brands or large marketplaces.
• Exposure to multi-market or multi-retailer eCommerce ecosystems.
• Experience working with agency or outsourced operations teams.

Roles and Responsibilities:

• eCommerce Content & CMS Operations
• Lead CMS update operations across owned websites and support marketplace platform syndication process.
• Manage the end-to-end workflow from Content adaptation to offer management to CMS activation, ensuring timely publication of campaigns and product updates.
• Oversee content adaptation and deployment across different eRetailer templates and platform requirements.
• Product Information & Digital Asset Management
• Manage operations involving PIM and DAM systems to support product content management and asset distribution.
• Lead teams that work with platforms such as Inriver, Magento, Salsify, and Digital Asset Management tools like Adobe.
• Ensure proper product data governance, enrichment, and syndication across channels.
• Marketplace & 3P Platform Operations
• Support content deployment and updates for eRetailer / 3PP platforms.
• Manage template updates, platform-specific content formatting, and marketplace requirements.
• Ensure alignment with retailer guidelines, content standards, and marketplace best practices.
• Operational Excellence & SLA Management
• Lead large-scale operations teams delivering CMS and eCommerce content and activation services.
• Define and manage SLAs around timeliness, quality, and operational efficiency.
• Monitor operational performance metrics and continuously drive improvements.
• Issue & Escalation Management
• Proactively identify and resolve operational issues impacting content deployment or activation.
• Manage issue resolution workflows and escalation management with internal teams and external stakeholders.
• Stakeholder & Program Management
• Partner with marketing, content, digital commerce, and technology teams to align on campaign timelines and requirements especially for Peak period campaigns like 11/11, Thanksgiving etc.
• Act as the primary point of contact for operational execution across multiple stakeholders.
• Provide reporting, operational insights, and continuous improvement recommendation

Any Graduation

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture