Senior Developer/Analyst (ServiceNow)

Motorola Solutions; India; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading global technology company seeks a Senior Developer/Analyst (ServiceNow) in India to implement configurations and ensure high reliability of ServiceNow tools. The ideal candidate will have a Bachelor’s degree in Computer Science, extensive ServiceNow experience, and strong interpersonal skills. Join a team focused on delivering safer communities and supporting critical operations.

Qualifications

• 6 to 8 years in ServiceNow configuration and development experience.
• Minimum 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool.
• Excellent interpersonal skills and effective communication skills necessary.

Responsibilities

• Implement core configuration user stories with minimal guidance.
• Lead the design and implementation of ServiceNow modules.
• Troubleshoot complex platform issues and ensure reliability.

Skills

JavaScript

HTML

CSS

AJAX

Angular

Bootstrap

ServiceNow Administration

Communication Skills

Education

Bachelor of Science in Computer Science

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Job description

Join to apply for the Senior Developer/Analyst (ServiceNow) role at Motorola Solutions.

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview
The Design & Tools (D&T) team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations to meet and exceed customer\'s expectations.

Job Description

• Implement core configuration user stories with minimal guidance.
• User stories could cover service catalog, catalog items/record producers, knowledge bases/knowledge articles, notifications, assignment rules using advanced work assignment, and Service Level Agreement (SLA) configurations and workflows.
• Experience delivering projects for implementing Workspaces and Now Assist
• Participate in and/or lead design workshops, development, testing and deployment activities
• Lead the design and implementation of ServiceNow modules, including ITSM, CSM and Custom Applications.
• Ability to build ServiceNow Reports, dashboards and homepages
• Ability to set up data security via control rules, domain separation
• Implement integrations utilizing Integration Hub and relevant Spokes.
• Good hands-on knowledge and experience with any one or more areas: JavaScript /HTML/ CSS / AJAX / Angular / Bootstrap
• Experience administering a ServiceNow instance including group roles, permissions, modifications for business rules, workflows, UI pages, UI actions, UI policies.
• Execute unit testing to confirm user stories meet acceptance criteria as implemented.
• Troubleshoot complex platform issues and ensure a high level of reliability and user satisfaction.
• Peer review of other developers’ user stories
• Provide technical documentation as required
• Development, management, and configuration of ServiceNow applications, modules, enhancements, product development, and some system administration tasks.
• Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required.

Basic Requirements

• Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• 6 to 8 years in ServiceNow configuration and development experience
• Minimum 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool
• Experience delivering projects for implementing Workspaces and Now Assist
• Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences
• Energetic self-starter able to work independently in a fast-paced environment
• High sense of ownership, responsibility, and commitment to quality
• Proven ability to manage multiple tasks and shifting deadlines
• Effective organization, collaboration, planning, problem-solving, and analytical skills

Travel Requirements
None

Relocation Provided
None

Position Type
Experienced

Referral Payment Plan
No

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.