Senior Designer

Radiant Digital Solutions LLC; Chennai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Radiant Digital Solutions LLC in Chennai is seeking a Senior/Lead UX Designer with 7-10 years of experience to design and optimize customer journeys across acquisition, engagement, retention, and product adoption. You will collaborate with Sales, Marketing, Product, and Engineering teams to deliver customer-centric experiences.

The role requires leadership in UX and service design, strong stakeholder management, and mentoring of junior designers.

Qualifications

• 7-10 years of experience in UX Design, Service Design, or Product Design.
• Exposure to consumer products and sales/marketing-driven experiences.

Responsibilities

• Lead UX and service design initiatives for customer-facing digital products.
• Create and improve end-to-end customer journeys and service experiences.
• Drive customer experience enhancements related to pricing, product features, and lifecycle management.
• Conduct user research, journey mapping, wireframing, prototyping, and usability testing.
• Partner with cross-functional stakeholders to deliver customer-centric solutions.
• Mentor designers and promote UX best practices.

Skills

UX Design

Service Design

Customer Journey Mapping

Stakeholder Management

Tools

Figma

Adobe Creative Cloud

Sketch

Job description

Senior/Lead UX Designer

Experience: 7-10 Years
Location: Chennai (Hybrid - 3 days/week from office)

Role Overview

We are looking for a Senior/Lead UX Designer with expertise in Customer Lifecycle, Service Design, and Consumer Experience to design and optimize customer journeys across acquisition, engagement, retention, and product adoption. The role involves close collaboration with Sales, Marketing, Product, and Engineering teams.

Key Responsibilities

• Lead UX and service design initiatives for customer-facing digital products.
• Create and improve end-to-end customer journeys and service experiences.
• Drive customer experience enhancements related to pricing, product features, and lifecycle management.
• Conduct user research, journey mapping, wireframing, prototyping, and usability testing.
• Partner with cross-functional stakeholders to deliver customer-centric solutions.
• Mentor designers and promote UX best practices.

Required Skills

• 7-10 years of experience in UX Design, Service Design, or Product Design.
• Strong experience in Customer Journey Mapping and Customer Lifecycle Management.
• Exposure to consumer products and sales/marketing-driven experiences.
• Expertise in user-centered design, interaction design, and usability principles.
• Excellent stakeholder management and communication skills.

Tools

• Figma
• Adobe Creative Cloud
• Sketch