Senior Delivery Manager

Description Ciklum; India; On-site; INR 3,500,000 - 7,500,000; Full time

Benefits offered by this job

Company-paid medical insurance

Mental health support

Financial & legal consultations

Udemy access

Language courses

Company-paid certifications

Job summary

Ciklum in India seeks aSenior Delivery Manager to lead cross-functional delivery across parallel workstreams. You will own delivery plans, manage governance, and coordinate architects, engineers, AI and QA while ensuring alignment with contract terms and client expectations.

With 10+ years in technology delivery and a consulting background, you will navigate complex programmes, manage risks and dependencies, and drive on-time, on-budget outcomes for enterprise clients.

Qualifications

• 10+ years in technology delivery with leadership of 10+ person teams
• Experience delivering fixed-price, multi-stream programmes in large enterprises
• Consulting or professional services background with direct client ownership
• Experience on contact centre, CX or automation programmes
• Delivery certifications such as PMP, PRINCE2, SAFe or Scrum Master

Responsibilities

• Own the delivery plan, sprint cadence, milestones and dependency map across parallel workstreams
• Run delivery governance: weekly status, steering committee updates, RAID log and financial tracking
• Manage scope against the contractual baseline, and raise/change requests when required
• Lead architects, engineers, AI/conversation designers, BAs and QA across onboarding
• Resolve client dependencies and blockers early with sponsors and owners
• Build and maintain client relationships and ensure alignment with systems owners
• Plan and run UAT, defect triage, release readiness, go-live and hypercare
• Define acceptance criteria and milestone sign-offs
• Set measurement criteria for benefits post go-live
• Ensure compliance with onboarding, access and security requirements

Skills

Agile delivery

Programme planning

Stakeholder management

Risk and change mgmt

Testing and release mgmt

APIs & cloud fluency

AI/data platforms

Enterprise delivery (10+ yrs)

Large multi-stream programmes

Consulting background

CX / contact centre tech

Procurement controls

Delivery certifications

Job description

Ciklum is looking for a Senior Delivery Manager to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Own the delivery plan, sprint cadence, milestones and dependency map across parallel workstreams
• Run delivery governance: weekly status, steering committee updates, the RAID log and financial tracking
• Manage scope against the contractual baseline, and raise and negotiate change requests when work moves outside it
• Lead and coordinate architects, engineers, AI and conversation designers, business analysts and QA, including planning when people join and roll off
• Chase and escape client dependencies such as system access, environments, data and sign-offs, and clear blockers early
• Build and maintain relationships with client sponsors, product owners and system owners
• Plan and run user acceptance testing, defect triage, release readiness, go-live and hypercare
• Agree acceptance criteria upfront and tie milestone sign-off to them
• Set up how benefits will be measured after go-live, in agreement with the client
• Make sure the team meets client onboarding, access and security requirements, including leaver and access audits

Requirements:

• Agile delivery across workstreams that move at different speeds, such as platform build and product or conversation design
• Programme planning across parallel streams, including critical path and dependency management
• Executive stakeholder management and clear, early escalation
• Risk, issue and change management
• Test and release management, including UAT planning and go/no-go decisions
• Enough technical fluency in APIs, cloud and AI or data platforms to challenge estimates and understand why a dependency matters
• 10 or more years in technology delivery, including 5 or more years leading programmes with teams of 10 or more
• A track record of delivering fixed-price, multi-stream programmes in large, matrixed enterprises
• Consulting or professional services background with direct client ownership
• Experience on contact centre, customer experience, conversational AI or automation programmes
• Experience working with enterprise procurement and contingent worker controls
• Delivery certifications such as PMP, PRINCE2, SAFe or Scrum Master

Personal skills:

• Direct and calm under pressure, and comfortable saying no and holding scope
• Escalates early and clearly, rather than absorbing risk quietly
• Builds trust with both client and delivery teams, and keeps both informed without needing to be chased

What's in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: We've got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! We can't wait to see you at Ciklum.