Senior Customer Success Specialist (Senior Level)

Ruggedmonitoring; Hyderabad; On-site; INR 550,000 - 750,000; Full time

Benefits offered by this job

8–10 weeks structured onboarding & training

High-growth environment

Opportunity to make a direct impact

Job summary

A leading digital transformation firm located in Hyderabad seeks a Senior Customer Success Specialist to provide technical onboarding and support for its innovative electrical asset monitoring solutions. The ideal candidate brings 2-3 years of relevant experience, with excellent communication skills and a detail-oriented mindset. You will support sales, configure customer-specific assets, and ensure customer adoption and satisfaction while working in a collaborative environment geared towards growth and technological innovation.

Qualifications

• 2-3 years of customer success or technical support experience.
• Ability to analyze logs and troubleshoot issues.
• Willingness to travel when required.

Responsibilities

• Support Sales with solution fitment and customer queries.
• Configure customer-specific assets and dashboards.
• Provide L1/L2 technical support for software and sensors.
• Conduct training sessions to drive product adoption.
• Provide L1/L2 technical support (software + sensors).
• Analyse logs, troubleshoot issues, manage escalations.
• Prepare customer documentation and SOPs.
• Conduct training sessions and drive product adoption.

Skills

Excellent spoken and written communication

Methodical and detail-oriented

Strong ownership mindset

Basic understanding of programming logic

Problem-solving abilities

Education

B.Tech / B.E. in Electrical & Electronics Engineering

Tools

Python

MS Office

MS Office

SLD reading

Job description

JOB DESCRIPTION — Senior Customer Success Specialist (Senior Level)

Location: Hyderabad (On-site)
Experience: 2-3 years
Education: B.Tech / B.E. in Electrical & Electronics Engineering (60% & above)

About Rugged Monitoring

Rugged Monitoring is a global digital transformation company focused on electrical asset health monitoring and digitizing customer workflows. Our products combine sensors, hardware, and advanced software to help utilities and industries improve reliability and operational efficiency.

The Customer Success Team ensures customers get full value from their deployment and expand usage across their network.

Role Summary

We are looking for a highly driven, detail-oriented Customer Success Engineer who can support customers throughout their journey — from pre-sales demos to post-purchase configuration, go-live support, and long-term adoption.

This is a technical customer success role, not a field service job. Selected candidates will undergo an 8–10 week intensive onboarding program and will graduate from our internal Systems Testing team before joining full CS responsibilities.

Key Responsibilities

• Support Sales with solution fitment and customer queries

Post-Purchase Configuration

• Configure customer-specific assets, parameters, and dashboards
• Support integration with customer IT/network environments
• Coordinate testing with internal teams

Go-Live & Support

• Provide L1/L2 technical support (software + sensors)
• Analyze logs, troubleshoot issues, manage escalations
• Prepare customer documentation and SOPs

Customer Success & Adoption

• Conduct training sessions
• Drive product adoption and ensure customers realize full value
• Identify expansion opportunities in customer networks

What We’re Looking For

Core Traits

• Excellent spoken and written communication
• Very methodical, detail-oriented, and self-driven
• Strong ownership mindset — “do what it takes” attitude
• Good collaboration skills and the ability to push back respectfully
• Basic understanding of programming logic (not full coding)

Technical Skills (Good to Have / Trainable)

• Python, Bash basics
• Networking fundamentals (firewalls, ports, IPs)
• Understanding of electrical assets: Transformers, GIS, Switchgear, sensors
• Ability to read SLDs (Single Line Diagrams)
• MS Office, documentation, and reporting skills

Soft Skills

• Strong problem-solving
• Analytical and structured thinking
• Ability to explain technical topics to non-technical users
• Willingness to travel when required

Why Join Us?

• Work on cutting-edge digital transformation technologies
• 8–10 weeks structured onboarding & training
• High-growth environment with clear role progression
• Opportunity to make a direct impact on global utility and industrial operations

Apply if you want to become world-class in:

• Advanced technical support
• Electrical asset monitoring
• AI-assisted workflows and modern CS practices