Order Management & Customer Service
DIAGEO India
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Job summary
Diageo India is seeking a Customer Services Executive to support On-Trade, Take Home Trade and Route To Market, ensuring excellent customer service and strong relationships with customers and consumers. The role covers GB and Geo, with ownership of queries and collaboration across functions.
The ideal candidate has a graduation in any field, at least 6 months of customer service experience, and familiarity with SAP or Salesforce/CRM tools; OTC/OM experience is advantageous.
Qualifications
- Graduation in any field is required.
- At least 6 months of customer service experience in a busy role.
- Knowledge of SAP and Salesforce/CRM tools is a significant advantage.
- OTC & OM experience is desirable.
Responsibilities
- Ensure excellent customer service and act as first point of escalation for queries.
- Build strong customer/consumer relationships to maximise value.
- Take ownership of all customer queries and issues.
- Collaborate with Supply, Commercial, Marketing, Finance and Quality teams.
Skills
Education
Tools
Job description
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.
The IOI Customer Service Centre is a Centre Of Excellence within Diageo and ensures our customers receive a high level of customer satisfaction.
The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Geo.
- To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice.
- To build brilliant Customer/Consumer relationships that maximize the value created in every Customer/Consumer interaction.
- Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
- To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
If you are interested in developing a career in the Sales Support area, have strong social skills and keen to join an international company, this is a phenomenal opportunity for you!
- Graduation in any field
- At least 6 months Customer Service Experience in a busy customer service role
- Knowledge of SAP and SalesForce/CRM tools is a significant advantage
- OTC & OM experience
This is key to success in our business and many of our staff work flexibly in many ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Regular
Bangalore Karle Town SEZ
Job Posting Start Date: 2026-08-12
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