Senior Customer Relationship Executive

Digitide; Medinipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Digitide, a leader in AI-led digital solutions, is seeking a Senior Customer Relationship Executive to deepen client partnerships and ensure exceptional service. You will understand client needs, deliver tailored solutions, and act as the face of Digitide Solutions.

With over 20 years in the field and a global footprint, Digitide helps enterprises optimize operations and grow. You will conduct meetings, analyze feedback, and collaborate with cross-functional teams to align products with client

Qualifications

• Bachelor’s degree preferred in business, marketing, or related field.
• Minimum 5 years in customer relationship management or similar role with proven success.
• Excellent communication and interpersonal skills to build rapport with clients.
• Strong problem-solving and analytical abilities with a customer-centric approach.
• Proficiency in using CRM systems and other customer support tools.

Responsibilities

• Develop and implement strategies to enhance customer engagement and satisfaction.
• Serve as the primary point of contact for key clients and ensure prompt communication.
• Resolve complex customer issues with timely, creative solutions.
• Build and maintain strong client relationships, understanding their objectives and challenges.
• Collaborate with cross-functional teams to deliver seamless customer experiences and align with company goals.
• Conduct regular client meetings, presentations, and training to deepen product understanding.
• Analyze customer feedback and market trends to identify improvements and new solutions.
• Ensure compliance with company policies and maintain professionalism.
• Provide regular reports and insights on customer interactions and trends to management.

Skills

CRM systems

Client relations

Communication

Leadership

Problem solving

Education

Bachelor's degree in Business Administration / Marketing

Tools

CRM software

Job description

Job Description:

As a Senior Customer Relationship Executive, you will play a vital role in fostering and maintaining positive relationships with our valued clients. Your primary focus will be to understand our clients needs, provide exceptional support, and deliver tailored solutions. You will be the face of Digitide Solutions, representing the companys commitment to excellence in customer service.

Responsibilities

• Develop and implement strategies to enhance customer engagement and satisfaction.
• Serve as the primary point of contact for key clients, ensuring prompt and effective communication.
• Resolve complex customer issues and complaints, providing creative and timely solutions.
• Build and maintain strong relationships with clients, understanding their business objectives and challenges.
• Collaborate with cross-functional teams to deliver seamless customer experiences and ensure alignment with company goals.
• Conduct regular client meetings, presentations, and training sessions to foster a deep understanding of our products and services.
• Analyze customer feedback and market trends to identify areas of improvement and develop innovative solutions.
• Ensure compliance with company policies and procedures, maintaining high standards of professionalism.
• Provide regular reports and insights on customer interactions, trends, and feedback to the management team.

Qualifications

• A bachelors degree in business administration, marketing, or a related field is preferred.
• Minimum 5 years of experience in customer relationship management or a similar role, with a proven track record of success.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong problem-solving and analytical abilities, with a customer-centric approach to resolving issues.
• Proficiency in using CRM systems and other customer support tools.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• A proactive and solution-oriented mindset, with a passion for delivering exceptional customer experiences.
• Willingness to continuously learn and adapt to changing market dynamics and customer needs.
• Strong leadership skills and the ability to mentor and guide a team of customer relationship executives.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.