Senior Customer Relationship Executive

Digitide; Gola Gokarannath; On-site; INR 300,000 - 600,000; Full time

Job summary

Digitide in India seeks a Senior Customer Relationship Executive to build and maintain strong relationships with our customers, ensuring an exceptional experience and timely communication.

You will be the primary contact, handle inquiries and resolve complaints efficiently, contributing to customer satisfaction and loyalty as Digitide continues its AI-led digital solutions expansion.

Qualifications

• Experience in building and maintaining customer relationships.
• Strong communication and problem-solving abilities.
• Ability to handle inquiries and resolve complaints effectively.

Responsibilities

• Build and maintain strong relationships with customers.
• Deliver an exceptional customer experience and timely communication.
• Handle inquiries and resolve complaints efficiently as primary contact.

Skills

Customer service

Relationship management

Communication skills

Job description

Job Description:

As the Senior Customer Relationship Executive, you will play a vital role in building and maintaining strong relationships with our customers. Your primary focus will be on delivering an exceptional customer experience, handling inquiries, and resolving complaints efficiently. You will be the primary point of contact, ensuring timely and accurate communication with our valued clients.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.