Senior CSSC Front Line Representative

GRUNDFOS; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Flexible hours

Health insurance

Volunteering leave

On-demand training

Job summary

GRUNDFOS in India is seeking a Senior CSSC Frontline Representative to act as a senior frontline expert in our Customer Sales & Service Center. You will handle complex inquiries, drive end-to-end order management, and mentor colleagues to elevate service quality across the organization.

You will collaborate with sales, logistics, and product teams, seeking opportunities to upsell and cross-sell while contributing to continuous improvement from frontline insights.

Qualifications

• 3+ years of experience in customer service, inside sales, or order management in a B2B or technical/industrial environment.
• Strong proficiency with ERP/CRM systems and Microsoft Office tools.
• Excellent verbal and written communication with a solution-oriented mindset.
• Ability to manage multiple priorities and handle complex customer cases independently.

Responsibilities

• Handle complex customer inquiries related to orders, pricing, product availability, and technical specifications with speed and accuracy.
• Process and manage sales orders end-to-end, ensuring timely delivery and proactive communication on order status.
• Serve as an escalation point for frontline colleagues, providing guidance on challenging customer situations and process questions.
• Collaborate with sales, logistics, and product teams to resolve cross-functional issues and improve the customer journey.
• Identify upselling and cross-selling opportunities during customer interactions to drive revenue growth.
• Contribute to continuous improvement initiatives by sharing insights from customer feedback and frontline experience.

Tools

SAP

Salesforce

Microsoft Office

Job description

Job Role Description

Are you passionate about delivering exceptional customer experiences and being the trusted first point of contact for complex technical and commercial inquiries? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Senior CSSC Frontline Representative, you will be serving as a senior frontline expert in our Customer Sales & Service Center, handling complex customer inquiries, driving order management excellence, and mentoring team members to elevate service quality across the organization. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What You Will Be Doing

As a key part of the Customer Sales & Service Center (CSSC) team, you'll create impact by Delivering seamless customer experiences that strengthen relationships, accelerate sales, and reinforce Grundfos as a trusted partner in water technology solutions.

Your main responsibilities include:

• Handle complex customer inquiries related to orders, pricing, product availability, and technical specifications with speed and accuracy.
• Process and manage sales orders end-to-end, ensuring timely delivery and proactive communication on order status.
• Serve as an escalation point for frontline colleagues, providing guidance on challenging customer situations and process questions.
• Collaborate with sales, logistics, and product teams to resolve cross-functional issues and improve the customer journey.
• Identify upselling and cross-selling opportunities during customer interactions to drive revenue growth.
• Contribute to continuous improvement initiatives by sharing insights from customer feedback and frontline experience.

What makes you a great fit

Above all, you are a customer-focused professional with strong commercial acumen, excellent communication skills, and the ability to thrive in a fast-paced service environment while coaching others toward higher performance. We would also imagine that you have:

• 3+ years of experience in customer service, inside sales, or order management role, preferably in a B2B or technical/industrial environment.
• Strong proficiency with ERP/CRM systems (e.g., SAP, Salesforce) and Microsoft Office tools.
• Excellent verbal and written communication skills with a solution-oriented mindset.
• Demonstrated ability to manage multiple priorities and handle complex customer cases independently

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.