Senior Collaboration Services Architect

NTT Limited; Mumbai City; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

NTT DATA is seeking a Senior Collaboration Services Architect to design and validate managed service solutions across the collaboration domain. You will guide virtual teams, map client requirements to service architectures, and drive end-to-end solutions including cloud services and ITSM best practices.

You will support sales with architecture presentations, focus on cost savings, and mentor colleagues while ensuring a smooth handoff to delivery teams in a hybrid work setting.

Qualifications

• Advanced proficiency in collaboration managed services and delivery models.
• Experience designing multi-year managed services contracts.
• Ability to map client requirements to service elements and architectures.

Responsibilities

• Lead creation and validation of service designs across multiple teams and partners.
• Support sales teams by presenting architecture solutions and highlighting cost savings.
• Provide coaching and mentorship to less senior staff and ensure smooth transitions to delivery teams.

Skills

Collaboration services

Costing models

Workshop facilitation

Enterprise service design

Emerging tech trends

Analytical skills

Stakeholder communication

Matrixed organization

Education

Bachelor's degree in Information Technology/Systems or related field

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Senior Collaboration Services Architect at NTT DATA, you will be at the center of designing managed service solutions that meet the unique needs of our clients. You will collaborate with sales and delivery teams to create competitive, innovative, and secure solutions across the collaboration technology domain. Your work will involve guiding a virtual team of experts to develop multi-year service solutions, ensuring they meet client requirements by integrating technology and service design.

You will lead the creation and validation of service designs, working across multiple teams and partners to ensure supportability and mitigate risks. By mapping client requirements against proposed service elements and architectures, you will be key in developing end-to-end solutions involving cloud services, technology architectures, SIAM, SLA, and ITSM leading practices. Your consulting approach will consolidate clients’ needs, scope, and transition documents, making the roadmap for their digital transformation clear.

Your role will also support sales teams in presenting architecture solutions to clients, focusing on cost savings and uncovering growth opportunities. By sharing client outcomes and market conditions with stakeholders, you will help evolve our strategies and develop innovative future solutions. You will provide coaching and mentoring, act as an advisor in service design situations, and ensure a smooth transition to service delivery teams.

To thrive in this role, you need to have:

• Advanced proficiency in collaboration managed services and knowledge of managed services delivery models.
• Strong skills in working with costing models alongside sales and finance teams.
• Expertise in facilitating workshops and presentations to discover requirements and obtain client buy-in.
• Advanced experience in designing collaboration managed services for large enterprises and structuring multi-year contracts.
• Up-to-date knowledge of emerging technology trends and managed services integration.
• Strong analytical skills and a passion for industry best practices.
• Ability to communicate the value of solutions to all stakeholders, including C-suite decision-makers.
• Ability to work collaboratively within a matrixed organization.
• A bachelor’s degree or equivalent in Information Technology/Systems or a related field.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.