Collaboration Technical Services Systems Integration Specialist

NTT Ltd.; Mumbai City; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

NTT DATA is seeking an experienced Collaboration TS Systems Integration Specialist to provide technical support for Cisco collaboration technologies. You will compile clear specifications, explain options, and develop backup solutions while pursuing expert certifications.

The role involves engaging with clients on-site and remotely, leading design discussions, and coordinating junior engineers. Strong communication, mentoring, and documentation skills are essential.

Qualifications

• Bachelor’s degree or equivalent in Information Technology or Computing or related field.
• CCNP Voice/Collaboration Certification is required.

Responsibilities

• Interact with clients on site and remotely to meet complex solution requirements.
• Escalate unresolved problems to third parties when needed.
• Prepare and maintain project documentation and reports.
• Mentor and coach junior engineers.
• Coordinate activities of junior engineers to meet performance targets.
• Contribute to higher-complexity design work and technology ownership.

Skills

Client engagement

Documentation

Coaching/Mentoring

Communication skills

Overtime flexibility

Problem solving

Presentation skills

Risk identification

Education

Bachelor’s degree or equivalent in IT/Computing

CCNP Voice/Collaboration Certification

Tools

Cisco Unified Communications Manager

Cisco Unity Connection

Cisco Unified Contact Centre Express

Cisco Attendant Console

Cisco IMP

Cisco Customer Collaboration Platform

Expressway

VMware

Cisco UCS (B/C-Series)

Wireshark

Webex Calling

Webex Contact Centre

MGCP

SIP

H.323

PRI/E1

FXO/FXS analog interfaces

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Collaboration Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge.

Key responsibilities:

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Responsible for IPT Voice and Analog Gateways, maintenance, upgrades, refresh, troubleshooting, etc.
• Responsible for technical support of the Organizations Cisco Unified Collaboration related technologies. Updating of as-built documentation of infrastructure and work instructions.
• Completes generation and activation of security certificates for the relevant Cisco products as per vendor best practice.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned ability to identify any potential risks prior, during and after implementation of solutions.
• On time Certification of relevant products supported.
• Seasoned ability to knowledge share and provide coaching and mentoring of L1-L2 engineers on a regular basis.
• Ability to draft and share best practice documents.
• Excellent verbal and written communication skills.
• Seasoned presentation skills.
• The ability to work overtime when required.
• ARC and Call Cabinet expertise is advantageous.
• Seasoned problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Information Technology or Computing or a related field.
• Valid CCNP Voice/Collaboration Certification required.

Required experience:

• Seasoned work experience in technical implementation engineering, specific to Collaboration technologies.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned report writing experience.
• Seasoned project management.
• Seasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
• Solid experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
• Seasoned experience with Border Element, media resources, SRST/SRSV.
• Seasoned experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering.
• Seasoned experience with design and implementation for UC environment.
• Seasoned experience with CME/CUE.
• Strong knowledge and extensive experience in dial plan designs and implementation.
• Seasoned experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers & wireshark.
• Seasoned experience with Cisco TelePresence video solutions.
• Seasoned experience with Cisco audio and video conferencing solutions.
• Seasoned experience with Webex Calling and Webex Contact Centre solutions
• Seasoned experience with voice carrier systems from – Telkom, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.