Senior Associate Collaboration Technical Services Systems Integration Specialist

NTT Limited; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

NTT DATA in Mumbai is seeking a Senior Associate Collaboration Technical Services (TS) Systems Integration Specialist to design, install and troubleshoot Cisco collaboration platforms, ensuring SLA alignment. You will work with L3/L4 engineers and assist with documentation and handovers.

You'll develop expertise in Cisco Unified Communications Manager, Unity Connection, Expressway and Webex Calling, while mentoring junior engineers and supporting client deployments in enterprise environments.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Valid CCNP Collaboration certification required – Voice certification preferred.
• Moderate level experience in technical implementation engineering, specific to Collaboration technologies.
• Moderate level experience with Cisco Unified Communications Manager, Unity Connection, CC Express, and related Cisco collaboration products.

Responsibilities

• Owns larger portions of an installation and break/fix incidents of low to medium complexity.
• Troubleshoots and resolves problems during the project lifecycle.
• Escalates complex problems to third parties when needed.
• Documents standard operating procedures for installations and handovers.
• Maintains project administration and supports customer presentations.
• Mentors L1 engineers and collaborates with L3/L4 teams on deployments.

Skills

CCNP Collaboration

Cisco UC Manager

Webex Calling

VMware

Cisco UCS

SIP/MGCP

Voice gateways

Documentation

Client engagement

Education

Bachelor's degree in Information Technology or Computing

Tools

Cisco Unity Connection

Cisco Unified Contact Center Express

Cisco Expressway

CME/CUE

Cisco Attendant Console

Wireshark

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Senior Associate Collaboration Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge.

Key responsibilities

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
• Takes responsibility for problem resolution and troubleshooting during project lifecycle.
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
• Compiles and maintain project administration (Time Capture and feedback to stakeholders).
• Conducts elementary presentations within the customer's organization.
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
• Provides support and work alongside with L3 and L4 engineers on deployments and support.
• Responsible for technical support of the Organizations Cisco Unified Collaboration related technologies.
• Provides support and activation of security certificates for the relevant Cisco products as per vendor best practice.
• Performs any other related task as required.

To thrive in this role, you need to have

• Developing knowledge share, coaching and mentoring of L1 engineers on a regular basis.
• Good verbal and written communication skills.
• The ability to work overtime when required.
• Developing knowledge and understanding of dial plan designs and implementation.
• Understanding of Cisco TelePresence video solutions.
• Understanding of Cisco audio and video conferencing solutions.
• Good problem solving and analytic skills to isolate problems.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Valid CCNP Collaboration certification required – Voice certification preferred.

Required experience

• Moderate level experience in technical implementation engineering, specific to Collaboration technologies.
• Moderate level experience engaging with clients and conducting presentations.
• Moderate level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
• Moderate level experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
• Moderate level experience with Border Element, media resources, SRST/SRSV.
• Moderate level working experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering.
• Working experience with CME/CUE.
• Moderate level experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers & wireshark.
• Moderate level experience with Webex Calling solutions.
• Moderate level experience with voice carrier systems i.e. – Openserv, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments.
• Moderate level ARC and Call Cabinet experience is advantageous.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!