Senior Collaboration Services Architect

NTT DATA Asia Pacific Pte. Ltd.; Mumbai; Hybrid; INR 2,500,000 - 6,000,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA in Mumbai invites a Senior Collaboration Services Architect to design managed service solutions for enterprise clients. You will lead cross-functional teams, map client requirements to service elements, and help craft end-to-end architectures involving cloud services, SIAM, SLA and ITSM best practices.

You will mentor a virtual team, support sales with architecture proposals, and focus on cost efficiencies and growth opportunities, while ensuring service designs are scalable and

Qualifications

• Proven ability to design and validate managed services for large enterprises.
• Experience with cross-functional workshops and client buy-in.
• Strong understanding of cost models in sales and finance.
• Knowledge of multi-year contracting and ITSM leading practices.
• Up-to-date knowledge of emerging technology trends in collaboration.

Skills

Collaboration managed services

Managed services delivery models

Costing models

Requirements gathering

Workshops & presentations

Multi-year contracts

Technology trends

Analytical skills

C-suite communication

Matrixed organization

Education

Bachelor's degree in Information Technology/Systems

Job description

Senior Collaboration Services Architect - NTT DATA

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

As a Senior Collaboration Services Architect at NTT DATA, you will be at the center of designing managed service solutions that meet the unique needs of our clients. You will collaborate with sales and delivery teams to create competitive, innovative, and secure solutions across the collaboration technology domain.

Your work will involve guiding a virtual team of experts to develop multi-year service solutions, ensuring they meet client requirements by integrating technology and service design.

You will lead the creation and validation of service designs, working across multiple teams and partners to ensure supportability and mitigate risks. By mapping client requirements against proposed service elements and architectures, you will be key in developing end-to-end solutions involving cloud services, technology architectures, SIAM, SLA, and ITSM leading practices.

Your consulting approach will consolidate clients' needs, scope, and transition documents, making the roadmap for their digital transformation clear. Your role will also support sales teams in presenting architecture solutions to clients, focusing on cost savings and uncovering growth opportunities.

By sharing client outcomes and market conditions with stakeholders, you will help evolve our strategies and develop innovative future solutions. You will provide coaching and mentoring, act as an advisor in service design situations, and ensure a smooth transition to service delivery teams.

To thrive in this role, you need to have:

• Advanced proficiency in collaboration managed services and knowledge of managed services delivery models.
• Strong skills in working with costing models alongside sales and finance teams.
• Expertise in facilitating workshops and presentations to discover requirements and obtain client buy-in.
• Advanced experience in designing collaboration managed services for large enterprises and structuring multi-year contracts.
• Up-to-date knowledge of emerging technology trends and managed services integration.
• Strong analytical skills and a passion for industry best practices.
• Ability to communicate the value of solutions to all stakeholders, including C-suite decision-makers.
• Ability to work collaboratively within a matrixed organization.
• A bachelor's degree or equivalent in Information Technology/Systems or a related field.

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Company Overview

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.

Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.