Senior Client Servicing Manager

Adfactors PR Pvt. Ltd.; Delhi, Mumbai; Sur place; INR 2 000 000 - 3 500 000; Plein temps

Résumé du poste

Adfactors PR Pvt. Ltd. is seeking a seasoned leader to head client servicing for online reputation and digital advisory.

You will balance design new reputation solutions, scale proven ones for bigger impact, and fix gaps to stabilize the team. You will coach a junior-heavy team and drive clarity, predictability and accountability in fast-changing, public-domain situations. Daily stand-ups, weekly portfolio reviews and decisive leadership will underpin success.

Qualifications

• 8-10 years in client servicing, digital advisory or ORM, managing large accounts.
• Hands-on experience with social, content, SEO/SEM, influencers, and ORM and measurement tools.
• Proven ability to juggle new ideas, delivery and fixes without burning out the team.
• Strong planning, prioritization and stakeholder management.
• Clear communication and composure under pressure.
• A people leader who sets fair, firm expectations.

Responsabilités

• Client ownership: be the day-to-day lead for clients and turn goals into clear plans.
• Portfolio management: track work on a Design / Scale / Fix board and re-prioritize weekly.
• Ready briefs: convert vague requirements into tasks with owner, deadline and metric.
• Campaign delivery: execute ORM, social listening, content, SEO/SEM and influencer campaigns.
• Faster approvals: set SLAs (e.g., 2 business days) and track decisions.
• Quality control: use checklists, reviews and runbooks and post-mortems.
• Team coaching: pair juniors with seniors and give regular feedback.
• Reporting and growth: share dashboards, track KPIs, spot upsell/cross-sell opportunities.

Connaissances

Client servicing

Digital advisory

ORM

Social listening

Content marketing

SEO/SEM

Influencer campaigns

Measurement tools

Team coaching

Stakeholder management

Description du poste

About Adfactors PR

India's largest and most awarded Reputation and Critical Issues Advisory consultancy, working with 300+ leading corporations and financial institutions. We are evolving from a traditional PR firm into an integrated communications consultancy with digital at its core.

The Role

You will lead client servicing for online reputation and digital advisory, balancing three priorities: Design new reputation solutions, Scale proven ones for bigger business impact, and Fix gaps to stabilize the team. You will coach a junior-heavy team and bring clarity, predictability and accountability to fast-changing, public-domain situations.

Key Responsibilities

• Client ownership: Be the day-to-day lead for clients and turn their goals into clear plans.
• Portfolio management: Track all work on a simple Design / Scale / Fix board and re-prioritize weekly.
• Ready briefs: Convert vague requirements into tasks with an owner, deadline and success metric.
• Campaign delivery: Execute ORM, social listening, content, SEO/SEM and influencer campaigns across paid, owned and earned channels.
• Faster approvals: Set clear SLAs (e.g., 2 business days), share crisp pre-reads and track decisions.
• Quality control: Use checklists, reviews and runbooks, and run quick post-mortems after issues.
• Team coaching: Pair juniors with seniors and give regular feedback.
• Reporting and growth: Share dashboards with actionable insights, track KPIs, and spot upsell and cross-sell opportunities that combine PR, digital and brand storytelling.

Ways of Working

Daily stand-ups per shift and one handover document

Weekly portfolio review (start / stop / continue)

Decisive leadership during urgent issues; data-led and collaborative otherwise

Success in 6 Months

• ~40% fewer errors and rollbacks; ~30% faster issue recovery
• ~20% shorter cycle times; 85% on-time delivery
• 90% of approvals within SLA
• 12 pilots a month, with winners scaled and weak ideas dropped quickly

Visible skill growth in juniors, with seniors freed up for big-ticket work

What You Bring

• 8-10 years in client servicing, digital advisory or ORM, managing large accounts.
• Hands-on experience with social, content, SEO/SEM, influencers, and ORM and measurement tools.
• Proven ability to juggle new ideas, delivery and fixes without burning out the team.
• Strong planning, prioritization and stakeholder management.
• Clear communication and composure under pressure.
• A people leader who sets fair, firm expectations.

Note: Only candidates whose profiles align with the requirements of the role will be contacted for further discussion.