Senior Cisco Service Provider Network Engineer – IOS XR/MPLS

Neev; Maharashtra; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

Neev is seeking a Senior Cisco Service Provider Network Engineer with extensive experience in IOS XR, MPLS, and SR-MPLS. You will act as the technical focal point for complex service provider network issues, delivering deep leadership across Cisco’s SP portfolio.

Responsibilities include RCA, cross-functional collaboration, and remote/onsite deployment support. Ideal candidates have 5+ years in SP networks, strong problem-solving skills, and certifications such as CCNP/CCIE SP.

Qualifications

• BS in a technical field (CS/EE) or equivalent with 5+ years experience; MS preferred.
• Excellent verbal, written, and executive-level presentation skills.
• Hands-on experience resolving intricate issues in Service Provider networks.
• Strong diagnostic and probing skills; able to work autonomously.
• Familiarity with agile delivery and continuous value realization.

Responsibilities

• Lead complex problem resolution across ASR/NCS platforms, IOS XR, MPLS and SR-MPLS.
• Provide end-to-end infra-level resolution across Layer 2/3 fabrics and virtualization.
• Deliver RCAs with root-cause findings and recommended mitigations.
• Manage software escalations for IOS XR, ASR, NCS platforms.
• Collaborate with HTOM, TAC, Account Teams, and Product BUs on strategic actions.
• Support deployments, migrations, and backbone expansions remotely or onsite.
• Share knowledge and contribute reusable tools and best practices.

Skills

Cisco IOS XR

MPLS

Routing

Troubleshooting

SP Certification (CCNP/CCIE)

Education

BS in Computer Science or Electrical Engineering

MS in technical field (optional)

Tools

Wireshark

Crosswork / CNC / NCS tools

MDT (Model-Driven Telemetry)

Job description

Job Description: Senior Cisco Service Provider Network Engineer – IOS XR/MPLS

Role Summary

Act as the technical focal point for complex Service Provider network problem resolution, delivering deep technical leadership across Cisco’s Service Provider portfolio.

Core Responsibilities

• Problem Resolution & Troubleshooting: Troubleshoot and resolve complex customer issues across ASR routing, NCS routing platforms, IOS XR, MPLS, Segment Routing, Broadband, and Optical transport technologies.
• Infrastructure Integration: Provide end-to-end infrastructure-level problem resolution across Layer 2/3 network fabrics, overlays, virtualization, and compute/storage integration.
• Root Cause Analysis (RCA): Deliver thorough RCAs containing root-cause findings, structured remediation steps, and proactive prevention recommendations.
• Software Escalations: Manage software escalation referrals for critical or recurring issues on IOS XR, ASR, NCS, and related Service Provider platforms.
• Operational Review & Strategy: Monitor operational trends and collaborate with the High Touch Operations Manager (HTOM) on quarterly technical reviews, findings, operational metrics, and strategic action plans.
• Escalation Management: Expedite critical escalations leveraging deep contextual knowledge of customer network architecture, operational models, and change-control practices.
• Cross-Functional Collaboration: Partner effectively with Account Teams, Cisco TAC, Product Business Units, and HTOM to coordinate alignment and resolution strategies.
• Deployment & Migration Support: Provide remote or onsite deployment support for network rollouts, migrations, and backbone expansions, serving as Lead Engineer across HTTS and TAC teams when required.
• Knowledge Sharing & Relationships: Build robust customer relationships and contribute reusable tools, scripts, and best-practice documentation to the engineering organization.

Minimum Qualifications

• Education & Experience: BS in a technical field (Computer Science/Electrical Engineering preferred) or equivalent with 5+ years of related experience; or an MS in a technical field.
• Communication: Excellent verbal, written, and executive-level presentation skills.
• Autonomy & Drive: Self-driven with proven, hands-on experience resolving intricate technical issues within Service Provider networks.
• Problem-Solving: Strong diagnostic and probing skills with the ability to work autonomously and independently.
• Methodology: Demonstrated ability to evaluate requirements and formulate solutions within defined constraints, utilizing agile methodologies for rapid delivery, testing, and value realization.

Technical Skills & ExpertisePlatforms & Operating Systems

• Cisco ASR 9000 and 1000 Series Routers
• Cisco NCS 5400, 5500, 5600, and 6000 Platforms
• Cisco IOS XR Operating System

Protocols & Core Technologies

• MPLS, Segment Routing (SR-MPLS / SRv6), EVPN, LDP, Carrier Ethernet, and IP/MPLS Transport
• Routing & Control Protocols: BGP, ISIS, OSPF, RSVP-TE, LDP, QoS, CGNAT, BNG, Multicast, and IPv6
• Foundational Networking: TCP/IP, STP, HSRP, VRRP, and Service Provider core/edge architectures

Tools & Automation

• Packet-level analysis and troubleshooting using tools such as Wireshark
• IOS XR advanced troubleshooting, Model-Driven Telemetry (MDT), and Cisco Crosswork / CNC / NCS tools
• Network Management Systems (NMS), monitoring, and telemetry suites

Certifications & Preferred Advantages

• CCNP or CCIE Service Provider certification (preferred)
• Working knowledge of Service Provider security, infrastructure protection, and Zero-Trust architecture principles

Skills: cisco,ios,mpls,routing,troubleshooting