Senior Business Systems Analyst - AEM

UPS; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

UPS is searching for a Business System Analyst for a role focused on AEM and Agile delivery. The candidate will support business analysis, project coordination, and stakeholder communication to ensure effective delivery of digital projects.

The ideal candidate will have strong experience with Azure DevOps and Agile methodologies. The role requires exceptional documentation and communication skills, along with the ability to manage multiple workstreams in a fast-paced environment.

Qualifications

• 5+ years of experience in business analysis, Agile delivery coordination, or project coordination.
• 2+ years of experience in CMS, AEM, MarTech, or SaaS projects preferred.
• Ability to gather business requirements and translate them into user stories.

Responsibilities

• Lead Agile ceremonies including daily scrums and sprint planning.
• Manage Azure DevOps boards and track project milestones.
• Coordinate with developers, QA teams, vendors, and compliance teams.

Skills

Agile delivery coordination

Business analysis

Project coordination

Stakeholder management

Documentation skills

Azure DevOps

Communication skills

Tools

Azure DevOps

Jira

Confluence

Microsoft Excel

PowerPoint

Adobe Experience Manager

Job description

Business System Analyst – AEM

We are looking for an AEM Agile Delivery Business Systems Analyst who can support Agile delivery, business analysis, project coordination, stakeholder communication, documentation, and cross‑team execution for AEM and digital platform initiatives. This role will act as a bridge between business stakeholders, development teams, QA, vendors, InfoSec, compliance, and leadership to ensure requirements are clearly captured, delivery is tracked, and work progresses without delays.

Key Responsibilities

• Lead Agile ceremonies including daily scrums, backlog grooming, sprint planning, and delivery follow‑ups.
• Manage Azure DevOps boards, user stories, tasks, defects, risks, dependencies, and sprint artifacts.
• Gather business requirements and translate them into user stories, acceptance criteria, functional specifications, and process flows.
• Coordinate with business owners, developers, QA teams, vendors, API teams, UX, InfoSec, and compliance teams.
• Track milestones, blockers, risks, dependencies, action items, and deliverables until closure.
• Facilitate meetings, prepare agendas, capture meeting notes, document decisions, and follow up on open items.
• Support UAT coordination and validate delivered solutions against business requirements.
• Ensure required project artifacts are created and maintained, including scope documents, API specifications, architecture diagrams, requirements documents, and status reports.
• Support vendor coordination, vulnerability remediation tracking, risk assessments, and compliance‑related follow‑ups.
• Maintain clear documentation in Azure DevOps, SharePoint, Confluence, or similar tools.
• Prepare project status updates for leadership covering progress, risks, blockers, and next steps.

Required Skills

• Strong experience in Agile delivery coordination, business analysis, or project coordination.
• Hands‑on experience with Azure DevOps or similar Agile tracking tools.
• Ability to write clear user stories, acceptance criteria, functional specifications, and meeting summaries.
• Strong stakeholder management and communication skills.
• Ability to coordinate across business, development, QA, vendor, security, and compliance teams.
• Strong follow‑up discipline with the ability to drive action items to closure.
• Ability to manage multiple parallel workstreams.
• Basic technical understanding of APIs, integrations, CMS platforms, and system dependencies.
• Strong documentation, organization, planning, and reporting skills.

Preferred Skills

• Experience working on Adobe Experience Manager projects.
• Understanding of AEM Sites, Assets, Forms, workflows, components, templates, publishing, and content authoring.
• Experience with SaaS platforms, vendor coordination, InfoSec reviews, and compliance tracking.
• Familiarity with PI planning, release governance, UAT, and enterprise delivery processes.
• Experience working with distributed or global teams.

Experience

• 5+ years of experience in business analysis, Agile delivery coordination, project coordination, or digital project delivery.
• 2+ years of experience in CMS, AEM, MarTech, SaaS, or enterprise web platform projects preferred.

Key Tools

• Azure DevOps
• Jira / Confluence / SharePoint
• Microsoft Excel / PowerPoint
• Miro / Visio / Lucidchart / Figma
• Adobe Experience Manager knowledge preferred

Contract Type

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.