Senior Business Systems Analyst

UNAVAILABLE; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Epsilon seeks an experienced professional in Bengaluru, India, to oversee direct marketing programs and manage client relationships. Ideal candidates will have a Bachelor's in computer science and 5-8 years of relevant experience, particularly in database marketing. Proficiency in SQL, excellent communication, and strong organizational skills are mandatory. This role offers opportunities to lead diverse teams while navigating high-priority projects in a fast-paced environment.

Qualifications

• 5-8 years’ relevant work experience in the database marketing space.
• Proficiency in writing complex SQL scripts and queries.
• Solid understanding of relational databases.

Responsibilities

• Act as main client contact for operations and development.
• Manage day-to-day aspects of direct marketing programs.
• Document information effectively through shared databases.

Skills

Client communication

Data analysis

Project management

SQL skills

Negotiation

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in computer science or equivalent

Tools

SSMS

Job description

Job Description

About Business Unit:

The Automotive Practice at Epsilon is a rapidly growing team, driving growth for major players in the automotive industry - from Original Equipment Manufacturers (OEMs) to dealerships across North America. Part of a 1,600-member multinational team, the practice provides the automotive world’s largest service reminder platform, alongside agency services and digital media solutions. A leader in the automotive space, the team supports over 50% of auto dealerships in North America and maintains relationships with over 280 million customers. Home to innovation and ground breaking technology, our Auto team leads the game in developing outstanding software and solutions for hyper-personalized digital marketing.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Act as a main client team contact to provide proactive and consistent general operations and development communication with both the onshore team and the client
• Able to assemble, analyze and evaluate data and be able to make appropriate and well-reasoned recommendations and decisions to support the business and project teams
• Actively manage day to day aspects of running direct marketing programs with a focus on getting high quality results for the client
• Proactively work to improve delivery quality, repeatability and on-time delivery of projects and looking for areas of improvement, implementing, and governing these standards.
• Able to document information effectively through databases, knowledge warehouses, and other shared space.
• Able to lead effective client meetings, negotiate deliverables, and drive successful outcomes.
• Able to make proactive recommendations.
• Able to properly interpret customer needs, and translate into understandable written requirements.

Qualifications

• Bachelor’s degree in computer science or equivalent.
• 5-8 years’ relevant work experience (for different levels) in the database marketing space
• Proficiency in working on SSMS and creating complex scripts.
• Strong SQL skills, must be able to write complex queries and be able to script
• Excellent written and communication skills with the ability to communicate upwards and downwards within the organizational structure
• Excellent organizational skills and interpersonal skills.
• Experience managing execution of multi-channel marketing programs/operation across multiple accounts
• Hands on experience in managing marketing database solutions
• Solid understanding of relational databases
• Working knowledge or project management methodologies and creation of defined artifacts
• Have good problem solving and negotiation skills
• Have good leadership skills with the ability to motivate diverse teams
• Have the ability to manage multiple, high priority efforts effectively and under significant deadline pressure with little to no direction
• Detail-oriented, able to multi-task, prioritize and able to quickly change priorities
• Shift time: 1PM IST – 10PM IST

Preferred Qualifications

• Excellent negotiation skills to work with multiple internal clients
• Excellent understanding of both business and technical language and ideas.
• Excellent knowledge of industry
• Able to solve complex problems and issues.
• Able to recognize and manage new business opportunities.
• Able to interact with customers, coach analysts and developers, and influence peers and management
• Able to learn quickly and rapidly establish expertise with the company standard and client-specific solutions

Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.