Business Systems Analyst

r3 Consultant; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

r3 Consultant is seeking a Business Systems Analyst 2 in Bengaluru, Karnataka. This role involves supporting client data onboarding, maintaining process documents, and analyzing system designs to meet business needs.

The ideal candidate has 2+ years in a BA role, understands Agile methodologies, and has strong communication skills. You'll work in a fast-paced environment to ensure client success and quality delivery.

Qualifications

• 2+ years of experience in a BA role in the IT industry.
• Understanding of requirements articulation to user stories, BRD, FSD, and acceptance criteria.
• Knowledge of SDLC and Agile methodologies.

Responsibilities

• Support client data onboarding to the Epsilon solution.
• Maintain process documentation and update regularly.
• Analyze data quality to identify trends and recommend changes.

Skills

Requirements articulation

Data analysis

Communication skills

Problem-solving skills

Agile methodologies

Tools

SQL

CRM tools

Job description

Business Systems Analyst 2

Floors 5 – 8, HUB 2, Building of SEZ Towers, Karle Town Centre, Nagavara, Bengaluru, Karnataka, India

Key Responsibilities

• Support client data onboarding (multiple vendors/sources) to Epsilon solution
• Maintain process documents and update them regularly
• Work with clients and internal Epsilon teams to understand, define, and completely document business and/or campaign requirements
• Analyze system high‑level designs and map business/campaign requirements to functional and non‑functional components of the solution
• Analyze data quality to identify trends, issues and recommend changes as required
• Create, support, troubleshoot, and deliver on client requests in support of the day‑to‑day marketing operation
• Support the functional testing effort of database enhancements and ensure accurate on‑time delivery
• Have effective client meetings, understand deliverables, and drive successful outcomes
• Support the team to improve delivery quality, repeatability, and on‑time delivery
• Help in adapting best practices, standards and methodologies around business analysis and data analysis

Qualifications

Core Skills

• 2+ years of experience in BA role – IT industry
• Understanding of requirements articulation to user stories, BRD, FSD, documentation and acceptance criteria
• Understanding of SDLC and Agile methodologies
• Understanding of data models, data warehouses and data dictionaries
• Understanding of databases and SQL concepts

Soft Skills

• Excellent written and verbal communication and ability to clearly articulate ideas
• Develop and maintain relationships within the organization globally
• Ability to work in a dynamic, fast‑paced and often changing environment
• Use problem‑solving skills to move toward project’s successful completion
• Demonstrate time‑management skills
• Adaptable to Hybrid Work Model

Nice to Have

• Knowledge of CRM and loyalty concepts; basic understanding of marketing CRM, digital marketing, or marketing concepts
• Exposure to marketing campaign tools such as Unica, Adobe, Eloqua, Marketo, Responsys, Zeta, etc.
• Exposure to data warehousing, data lake, and data mart concepts
• Exposure to real‑time, API, HTML, or web technologies

Diversity & Inclusion

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups.