Senior Business Solutions Engineer, BizTech(LegalTech)

airbnb, Inc.; Bengaluru; On-site; INR 4,200,000 - 6,800,000; Full time

Job summary

Airbnb, Inc. is seeking a Senior Business Solutions Engineer in BizTech (LegalTech) to accelerate AI-powered tools, legal systems, and workflow automation across the CLO organization.

You will lead AI deployments, enablement, and governance while working closely with global Legal teams. You will design and deliver Legal AI workflows, multi-agent solutions, and RAG pipelines, ensuring data integrity and scalable infrastructure across platforms.

Qualifications

• 8+ years of professional experience in Legal Technology or Enterprise SaaS implementation.
• Minimum of 2 years of experience demonstrably using AI in workflows and to support customers.
• Proven track record of architecting and building AI-powered applications including multi-agent workflows, retrieval systems, and LLM integrations.

Responsibilities

• Partner with practice leads and in-house counsel to identify high-value workflow automation and AI integration opportunities.
• Act as the technical DRI for Legal AI tools from intake through deployment with end-to-end ownership.
• Build, test, and deploy Legal AI workflows, multi-agent workflows, RAG pipelines, and AI copilots powered by Claude Enterprise.
• Run discovery workshops and translate business requirements into engineering-ready specifications.

Skills

AI integrations

Workflow automation

Stakeholder engagement

Multi-agent workflows

RAG pipelines

Legal Tech

Education

MS/MBA or equivalent

Tools

Claude Enterprise

LLM integrations

Job description

Senior Business Solutions Engineer, BizTech (LegalTech)

The Legal Technology team, within the BizTech organization, leads the mission to deliver innovative technology, empowering our legal function to utilize technology productively, driving connection, and scale support. This role sits within BizTech and partners directly with Airbnb's global Legal organization to accelerate the deployment of AI‑powered tools, implementation of legal systems & integrations, and workflow automation across the CLO org.

The Difference You Will Make

We're looking for a world‑class Senior Business Solutions Engineer to help redefine how Legal operates. You'll deliver fast, practical solutions using internal tools and agentic AI — owning system and tool changes end‑to‑end, from design through support.

You’ll spot what's slowing teams down, champion best practices, and safeguard data integrity across our platforms — all while staying ahead of how AI is reshaping the way we work.

This isn't conventional IT or Legal Ops. You'll be embedded directly within our Legal teams, solving real challenges in real time. As a key driver of our Legal Tech strategy, you'll lead the deployment of AI agents, legal application implementations, and automation that scales our global legal infrastructure.

If you're energized by fast‑paced problem‑solving and want to shape the future of legal technology with AI — this is the role for you.

What You'll Do

Embedded Deployment & Enablement

• Partner directly with practice group leads, paralegals, and in‑house counsel to identify high‑value workflow automation and AI integration opportunities.
• Act as the technical DRI for Legal AI tools — from intake through deployment — owning the full lifecycle development within your assigned legal function.
• Build, test, and deploy Legal AI workflows, multi‑agent workflows, RAG pipelines, and AI copilots powered by Claude Enterprise. Building MCPs would be add on.
• Run discovery workshops and translate business requirements into engineering‑ready specifications for internal engineering teams.

Governance & Stakeholder Management

• Navigate internal governance processes (PLADIS, Security, Privacy) on behalf of Legal stakeholders — managing intake, review, and approvals.
• Maintain the Legal Tech project portfolio, ensuring initiatives are tracked, prioritized, and communicated effectively to leadership.
• Build trusted relationships with Deputy General Counsels, Legal Ops leads, and cross‑functional partners in BizTech, Security, and Engineering.

AI Enablement

• Design and deliver Claude Enterprise training sessions for Legal teams — covering prompting, workflow integration, and responsible AI use.
• Create adoption playbooks, user guides, and enablement materials tailored to Legal personas (lawyers, paralegals, legal ops).
• Track usage metrics and adoption KPIs; report to Legal Technology and CLO leadership on impact.

What We're Looking For

• 8+ years of professional experience in Legal Technology, or Enterprise SaaS implementation — preferably in a tech company or law firm technology function.
• Minimum of 2 years of experience demonstrably using AI in workflows and to support customers.
• Proven track record of architecting and building AI‑powered applications including multi‑agent workflows, retrieval systems, and LLM integrations.
• Proven track record in forward‑deployed, embedded, or client‑centric technical positions.
• Experience researching and implementing custom applications from the Marketplace from research, to design and implementation.
• Advanced degree (e.g., MS/MBA) in Business, Computer Science, or related fields preferred.
• Demonstrated experience designing and implementing custom business solutions and integrations using enterprise platforms.
• Skilled at stakeholder engagement and cross‑functional collaboration in large global organizations.
• Adept at leading complex projects, simplifying technical concepts, and promoting operational excellence.
• Excellent written and verbal communication skills, especially in critiquing technical designs and leading workshops, and engaging with senior leadership.
• Identifies opportunities for product and process improvements and can lead and implement said improvements, obtaining necessary buy‑in from stakeholders and leadership.