Senior Business Analyst- Salesforce

Cognex Corporation; Dadri; On-site; INR 700,000 - 900,000; Full time

Job summary

A leading technology company in Dadri is seeking a Salesforce Support Specialist to provide production support and manage implementation projects. You will work closely with business stakeholders to translate their requirements into efficient Salesforce solutions, ensuring effective use of the platform. The ideal candidate should have a Bachelor's degree, strong knowledge of Jira ticket management, and solid project management skills. This role offers opportunities for process improvements within Salesforce.

Qualifications

• Strong understanding of Salesforce platform, including Sales Cloud and CPQ.
• Experience with demand management and prioritizing IT requests.
• Ability to provide training and support to end-users effectively.

Responsibilities

• Provide production support for Salesforce modules.
• Collaborate with stakeholders to translate requirements into Salesforce solutions.
• Create and maintain Salesforce documentation and configurations.

Skills

Salesforce expertise

Jira ticket management

Project management

Business process analysis

Education

Bachelor's degree in related field

Tools

Salesforce

Jira

Job description

The Cognex Business Applications Team provides platform, business process, and technology expertise to support our global systems, both back office and front office tools, by designing and improving business processes, managing complex implementation projects, providing user support and training, and keeping the business application landscape up and running 24/7. In addition, the Business Applications Team helps optimize the use of all business applications implemented in a cost-effective manner, to support and enhance Cognex’s overall success.

Essential Functions

• Provide production support for modules within Salesforce
• Partner with key business contacts on a daily basis to ensure any identified bugs in Salesforce are fixed, and work with Salesforce development team to code items requested by the business
• Provide project support for the implementation of additional modules and integrations with Salesforce
• As part of a team, help define and streamline the Salesforce roadmap based on business priorities
• Collaborate with business stakeholders to understand their requirements and translate them into Salesforce solutions
• Create and maintain detailed documentation of Salesforce configurations, customizations, and processes
• Provide training and support to end-users, ensuring they can effectively use Salesforce
• Provide technical support in conjunction with Sales Cloud and CPQ Delivery teams as well as Global IT Operations
• Stay current on Salesforce updates, best practices, and industry trends to recommend improvements and optimizations
• Seek opportunities for process improvements and automation within Salesforce

Knowledge, Skills & Abilities

• Demonstrated knowledge on grooming Jira tickets and maintaining ticket backlog
• Strong understanding of business processes in Sales Cloud and CPQ platforms
• Experience with demand management. Proven ability to establish rules and processes related to gathering IT requests from business stakeholders, prioritizing, comparing against current capacity and scheduling timelines for delivery
• Strong project and program management skills, including requirements definition, process documentation, configuration and build management, test processes, and change management
• Strong vendor management and relationship skills
• Ability to work within appropriate budget allocations
• Working knowledge of Service Cloud, Ecommerce and Pardot preferred
• Bachelor’s degree in related field. Higher degrees and relevant certifications are a plus