Senior Business Analyst: Client Lifecycle Management

Luxoft; Gurugram District; Sur place; INR 1 800 000 - 2 400 000; Plein temps

Résumé du poste

Luxoft is seeking a Senior Business Analyst to shape and deliver complex technology and change initiatives across Client Lifecycle Management. You will work with senior business and tech stakeholders to define scope, validate assumptions, and ensure solutions are well understood and controlled in a regulated environment.

You will lead end-to-end functional analysis across onboarding, KYC/CDD, periodic reviews, and client data management, while driving current-to-target state definitions and

Qualifications

• 8+ years of hands-on Business Analysis experience in financial domains.
• Domain knowledge in Client Lifecycle Management and KYC policies.
• Excellent stakeholder management, facilitation, and communication.
• Strong documentation skills: user stories, use cases, acceptance criteria, data mapping, interface specs.
• Agile/Scrum delivery experience.

Responsabilités

• Leading end-to-end functional analysis across complex CLM processes (onboarding, KYC/CDD, periodic reviews, client data management).
• Driving detailed analysis of current state processes and target state operating models with focus on efficiency, control, and client experience.
• Producing high-quality BA artefacts: requirements, process flows, assumptions, dependencies, constraints, impact assessments.
• Acting as a functional contact during delivery, managing scope, dependencies, risk, and change across CLM processes and platforms.
• Engaging with Front Office, Operations, Compliance, Financial Crime, Risk, Legal, and Technology for clarity, structure and challenge.
• Contributing to digital onboarding, client data platforms, workflow tools, RegTech, assessing impacts on onboarding journeys and regulatory obligations.
• Applying judgement with new technologies, assessing feasibility, delivery risk, and integration with CLM systems.

Connaissances

Stakeholder management

Documentation

Agile/Scrum

Communication

KYC knowledge

CLM domain knowledge

Business analysis

Description du poste

Job Summary

As a Senior Business Analyst, you will play a key role in shaping and delivering complex technology and change initiatives across Client Lifecycle Management (CLM). You will work closely with senior business and technology stakeholders to define scope, validate assumptions, assess impacts, and ensure solutions are well understood, well controlled, and fit for purpose in a highly regulated environment. You will operate across multiple workstreams and complex problem spaces, contributing to discovery, planning, and delivery activities, and helping ensure that solutions are well defined, achievable, and aligned to strategic business objectives and operating model constraints.

Responsibilities

• Leading end-to-end functional analysis across complex CLM processes (including onboarding, KYC/CDD, periodic reviews, and client data management), working with business and technology stakeholders to clarify outcomes and success criteria
• Driving detailed analysis of current state processes and contributing to the definition of pragmatic, achievable target state lifecycle flows and operating models, with a focus on efficiency, control, and client experience
• Producing high-quality BA artefacts, including business and functional requirements, process flows, assumptions, dependencies, constraints, and impact assessments
• Acting as a functional point of contact during delivery, supporting teams in managing scope, dependencies, risk, and change across CLM processes and platforms
• Engaging effectively with stakeholders across Front Office, Operations, Compliance, Financial Crime, Risk, Legal, and Technology, providing clarity, structure, and constructive challenge
• Contributing to initiatives involving digital onboarding, client data platforms, workflow tools, and regulatory technology (RegTech), assessing impacts on onboarding journeys, KYC processes, client data controls, and regulatory compliance obligations
• Applying sound judgement when working with new or evolving technologies (including automation, workflow tooling, and data platforms), assessing feasibility, delivery risk, and integration with existing CLM systems and processes

Skills

• 8+ years of hands‑on Business Analysis experience in financial domains.
• solid business domain knowledge in Client Lifecycle Management and KYC process and policies
• Excellent stakeholder management, facilitation, and communication skills.
• Strong documentation skills: user stories, use cases, acceptance criteria, data mapping, interface specs.
• Agile/Scrum delivery experience.

Nice to have

• CLM PRO

Other

• Languages: English: C1 Advanced
• Seniority: Senior