Senior Manager of Business Process

CSC; Bengaluru, Mumbai; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

CSC is seeking a seasoned Business Analyst to work with senior management and stakeholders across departments to capture requirements, analyse data, and translate them into features and stories for delivery.

The role spans the product life cycle from business discussions to launch, with a focus on AML/KYC considerations, regulatory and operational impacts, and ensuring backlog alignment with the Product Owner.

Qualifications

• Experience as a Business Analyst in Fund Administration/Financial Services/Capital Markets.
• Experience in a Product Team is must.
• Knowledge of AML/KYC is an advantage.
• Excellent communication and documentation skills.

Responsibilities

• Capture business requirements from business and SMEs to define product features.
• Document BRD and FRD and prepare UAT signs-off.
• Manage and prioritize the product backlog with the PO.
• Facilitate workshops and sessions with stakeholders.
• Support launch of new features and analytics improvements.
• Analyze data and processes to improve efficiency with technology.
• Coordinate across departments for regulatory and operational needs.
• Ensure alignment with global/matrix organization structures.

Skills

Business analysis

Requirements gathering

Agile methodologies

Backlog management

Stakeholder management

BRD documentation

FRD documentation

UAT facilitation

Product Owner liaison

Education

Bachelor's or Master's in Business / Finance / Economics / IT

Job description

The position:

The main objective of the individual is to work closely with the senior management team & stakeholders across different departments and help gather the requirements to build an Ideal office model & support in delivering the same. The activities range from the various stages of the product life cycle such as discussing with the business and subject matter experts to capture business requirements, analyse and research data and processes, document requirements in features and stories and support launch of new features.

Roles & Responsibilities:

• Able to see operations and give suggestions for improving efficiency in the way it is done by the use of technology
• Work together with the business and subject matter experts to capture their requirements from a legal, regulatory and operational perspective
• Organize workshops/sessions and follow up with the business and subject matter experts action items
• Proactively shape and align business/client entity life cycle processes alongside the Product Owner for the vision of the product
• Help anticipate user needs and effectively translate these to product requirements for development
• Support the Product Owner and the team members of the product in the design aspects.
• Help manage the product backlog
• Performed assigned activities in the product development stages (planning, refinement, review and sprint)
• Working on projects related to the client facing portal and specifically defining features that is required by our Funds clients
• Research usage of our products and our client needs and translate this into functional requirements
• Preparing various documents such as Business requirements documents (BRD) and Functional Requirements Document (FRD)
• Facilitated UAT and took sign off from client
• Ability to identify business needs and deliver solutions in close partnership with line of business and technology
• Experienced documenting business requirements in features and stories as well as managing the team's backlog
• Experience in agile methodology
• Ability to interact with all levels of an organization and Ability to take on a high level of responsibility, initiative, and accountability
• Strong research and documentation skills
• Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance

Youre Profile:

• Bachelors or Masters in Business / Finance / Economics / IT or Equivalent
• Preferred Certified Business Analyst/Equivalent certificate
• 7-12 yrs experience as a Business Analyst in Fund Administration / Financial Services / Capital Markets Industry
• Experience working within a Product Team is must
• Knowledge and experience with AML/KYC is an advantage
• Interested in both the business as well as the technical aspects of applications
• Experience in working across country lines and operating in a global, multinational organization, ideally in a matrix structure
• Demonstrable accomplishments relating to organizational change activities in a fast-paced environment
• Willing to work in fast paced dynamic industry
• Positive attitude, team player, pro-active and ready to accept challenges
• Excellent verbal and written communication skills