Senior Business Analyst / Business Analyst - ServiceNow

TymblHub; Chennai; On-site; INR 2,430,000 - 2,690,000; Full time

Job summary

EPAM Systems in Chennai invites a Senior Business Analyst – ServiceNow to define product requirements and steer end-to-end delivery of a ServiceNow implementation. You will shape scope, surface risks, and align schedules with engineering, QA and product teams.

The ideal candidate has 5–10 years IT experience, 4+ years in business analysis, and hands-on ServiceNow work, with strong ITSM/ITOM/HRSD knowledge and Agile/Scrum leadership.

Qualifications

• 5–10 years IT experience in business analysis or related fields.
• 1+ year hands-on ServiceNow implementation experience.
• Strong knowledge of ITSM, ITOM and HRSD; Agile and Scrum leadership.

Responsibilities

• Identify stakeholders and collect input to define and refine requirements.
• Own a clear, streamlined scope definition across the full program.
• Create and keep up-to-date documentation for program and project management needs.
• Collaborate with software engineers, QA, product managers and other teams to deliver high-quality products.
• Serve as Scrum Master, manage project schedules, flag issues, and communicate them clearly to stakeholders.
• Drive release schedules and milestones in a fast-paced environment.
• Provide hands-on software development and project management, coordinate cross-functionally.

Skills

ServiceNow

ITSM

ITOM

HRSD

Agile

Scrum Master

Stakeholder management

Documentation

Education

Bachelor's degree in a technical discipline

Tools

ServiceNow

Job description

# Senior Business Analyst / Business Analyst - ServiceNowEPAM SystemsPosted on October 17, 2026---Experience5 - 8 yrsSalary (CTC)₹24.3L - ₹26.9LJob LocationChennai, IndiaVacancy1DesignationSenior Business AnalystJob TypeNot specified---## Job DescriptionWe are looking for a **Senior Business Analyst - ServiceNow** to define product requirements and steer delivery for a ServiceNow implementation end-to-end. You will shape scope, surface risks, and align schedules while partnering with engineering, QA, and product through build, test, deploy, and improvement.**Responsibilities*** Identify stakeholders and collect input to define and refine requirements* Own a clear, streamlined scope definition across the full program* Create and keep up to date documentation for program and project management needs* Collaborate closely with software engineers, QA, product managers and other engineering teams to deliver high-quality products and features across the software project lifecycle* Serve as scrum master, manage project schedules, flag potential issues, and communicate them clearly to project stakeholders* Drive release schedules and milestones, sustaining high velocity in a fast-paced environment* Provide hands-on software development and project management, coordinate cross-functionally, and manage inter/intra team communications to achieve outstanding program outcomes**Requirements*** Extensive IT experience with 5-10 years in the field* Hands-on background with 4+ years in Business Analysis, emerging technologies, or related technical areas* Direct involvement with 1+ year of ServiceNow implementation work* Proven track record managing end-to-end execution for programs spanning multiple engineering teams, with software development exposure* Working knowledge of ITSM, ITOM and HRSD* Practical experience using Agile software development methodologies* Scrum master experience leading teams through development sprints* Bachelor's degree in a technical discipline or equivalent practical experience**Nice to have*** Software Engineering experience* Problem-solving experience in fast-paced and constantly changing environments* Background working cross-functionally in highly integrated teams with technical and non-technical members* Ability to communicate technical concepts to non-technical audiences* Strong verbal and written communication skills