Senior Business Analyst

UnitedHealth Group; Gurgaon; On-site; INR 800,000 - 1,600,000; Full time

Job summary

UnitedHealth Group is seeking a qualified candidate in Gurgaon to support project management tool deployment, compliance reviews, and content management. The role emphasizes collaboration with matrix partners, internal customers, and external clients to ensure accurate responses and documented processes.

Primary duties include managing inquiries, conducting audits on system access, and drafting SOPs. A Bachelor’s in business, healthcare compliance, or technology plus 3+ years of related

Qualifications

• Experience collaborating with a variety of stakeholders (team members, matrix partners, internal customers, external clients).
• Ability to draft responses using FAQs, content libraries and information available without a matrix partner.
• Experience in audits or control/compliance related activities is a plus.

Responsibilities

• Assist in implementing a new project management tool with content capture and AI/automation features.
• Manage team email box and triage requests; respond within 3 US workdays; resolve within 10 working days.
• Draft answers for client questionnaires with cross-functional collaboration; consolidate responses for accuracy.
• Conduct semi-annual Client System Access audits for employees with system access.
• Write SOPs and job aids; update documents at least annually.
• Execute content reviews with subject matter experts; comply with company policies and directives.

Skills

Stakeholder collaboration

Project coordination

Content management

Education

Bachelor’s Degree in Business, Healthcare Compliance or Technology or equivalent

Job description

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Assist in implementing the new project management tool which includes content capture and AI/automation functions
• Manage team email box and triage requests to the appropriate parties. First touch/response must be within 3 US workdays of receipt into mailbox. Resolution TAT for our team is 10 working days
• Manage/triage client questionnaires/requests, primarily related to adherence to compliance and security. Utilizing our FAQs, content management libraries and/or information that we can obtain without a matrix partner, draft the answers. Where this is not possible, collaborate with Corporate Compliance, Regulatory, Legal, Exam Management, Privacy, Enterprise Information Security, and other functional areas. Schedule and host meetings with matrix partners and client managers as needed to gain full understanding of the request and facilitate information gathering to complete the request. Consolidate responses, review completed questionnaire for accuracy with prior responses on the same product, quality and professionalism of response
• Conduct semi-annual Client System Access audits for all businesses where employees have access to a client’s system
• Write and develop SOPs, job aids, and/or other documentation for any new processes that arise. Update existing documents no less than annually
• Execute content reviews with subject matter experts
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Bachelor’s Degree in Business, Healthcare Compliance or Technology or equivalent
• 3+ years of experience in Optum, UHC, UHG or similar business
• Experience interacting and collaborating with a variety of stakeholders (other team members, matrix partners, internal customers, and external clients)

Preferred Qualifications:

• Experience conducting compliance, financial, and /or operational audits
• Content library management experience
• Demonstrated project management skills
• Demonstrated ability to work on less structured, more complex issues with little direction and/or management intervention
• Demonstrated excellent organization and time management skills
• Demonstrated excellent written and oral communication as well as interpersonal skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.