Senior Business Analyst

Recruitrix; Chennai District; On-site; INR 700,000 - 2,000,000; Full time

Job summary

Teleapps India Pvt Ltd. in Chennai, India seeks a capable business analyst to analyze current processes, document FSDs and call flows, and drive improvements in contact center workflows. You will coordinate with stakeholders, prepare process documentation, and coach staff on new methodologies.

Strong communication and Agile awareness are important. Responsibilities include collaborating with management and technical teams to implement efficient processes and ensure project alignment with

Qualifications

• Understand business requirements and translate them into specs (FSD/call flows).
• Strong written and verbal communication with stakeholders.
• Experience in documenting processes and user stories.
• Familiarity with contact center domain and workflow design.
• Good skills in Excel and presenting in PowerPoint.
• Basic understanding of Agile methodologies.

Responsibilities

• Analyzing and evaluating current business processes and identifying improvements.
• Researching new IT advancements to modernize systems.
• Creating initiatives based on business needs.
• Developing projects and monitoring performance.
• Collaborating with users, stakeholders, and senior management.
• Meeting with partners, clients, and technicians to present findings.
• Training and coaching staff on new processes.

Skills

Business Requirements

Communication Skills

Call Flows

Process Documentation

Agile Basics

Excel

PowerPoint

Tools

Visio

Jira

Confluence

Job description

Chennai, TN, India Teleapps India Pvt Ltd.

Rs 700,000.00 - 2,000,000.00 (Indian Rupee)

• Analyzing and evaluating the current business processes and identifying areas of improvement
• Researching and reviewing up-to-date business processes and new IT advancements to make systems more modern
• Creating initiatives depending on the business's requirements and needs
• Developing projects and monitoring project performance
• Collaborating with users and stakeholders
• Working closely with senior management, partners, clients and technicians
• Presenting ideas and findings in meetings
• Training and coaching staff members

Requirements:

• Should be able to understand business requirements and prepare FSD, call flow document
• Should be able to articulate and communicate with business stakeholders during discussions.
• Should be proficient in Visio and preparing call flows/ user stories
• Should have relevant experience in the contact center domain
• Should have very good experience in technical writing, designing process
  flows and documentation writeup
• Should be reasonable in excel and ppt
• Should have good communication skill
• Should have a basic understanding of Agile methodologies.
• Knowledge of tools like JIRA, Confluence should be an advantage