Senior Business Analyst

Ziffity Solutions; Chennai District; Hybrid; INR 2,400,000 - 4,200,000; Full time

Job summary

Ziffity Solutions is seeking a seasoned Business Analyst to define business requirements, user stories, and solutions for digital/eCommerce projects, while acting as a trusted advisor to client stakeholders throughout the delivery lifecycle.

The role requires 7–10 years of BA experience, including 2+ years in digital/eCommerce, and strong Agile/Scrum proficiency with JIRA and Confluence. Collaboration with delivery, QA teams, and clients is essential for success.

Qualifications

• 7–10 years of Business Analysis experience, including 2+ years in Digital/eCommerce projects.
• Strong Agile/Scrum experience (JIRA, Confluence).
• Understanding of ERP and eCommerce system integrations.
• Excellent communication, negotiation, and stakeholder management skills.

Responsibilities

• Define and document business cases, user stories, and requirements for digital projects.
• Partner with delivery and QA teams to propose and validate solutions.
• Serve as SME for the Delivery and QA teams, ensuring requirements stay within project scope.
• Drive Agile ceremonies using JIRA and Confluence.
• Present solution demos and deliver training/documentation to clients.
• Identify improvement opportunities to enhance client satisfaction and relationships.
• Facilitate requirement-gathering workshops with clients and internal/external teams.

Skills

Agile/Scrum experience

Stakeholder management

Communication

Negotiation

Client-facing

Education

Bachelor's degree in Business or Technology

Tools

JIRA

Confluence

Job description

Business Analyst eCommerce / Digital Projects (7–10 Years)

About the Role
We're looking for an experienced Business Analyst to define business requirements, user stories, and solutions for digital/eCommerce projects, while acting as a trusted advisor to client stakeholders throughout the delivery lifecycle.

Key Responsibilities

• Define and document business cases, user stories, and requirements for digital projects
• Partner with delivery and QA teams to propose and validate solutions
• Serve as SME for the Delivery and QA teams, ensuring requirements stay within project scope
• Drive Agile ceremonies using JIRA and Confluence
• Present solution demos and deliver training/documentation to clients
• Identify improvement opportunities to enhance client satisfaction and relationships
• Facilitate requirement-gathering workshops with clients and internal/external teams

Requirements

• 7–10 years of Business Analysis experience, including 2+ years in Digital/eCommerce projects
• Bachelor's degree in Business or Technology
• Proven experience writing business cases, user stories, and test plans for digital/product initiatives
• Strong Agile/Scrum experience (JIRA, Confluence)
• Understanding of ERP and eCommerce system integrations
• Excellent communication, negotiation, and stakeholder management skills
• Experience working with US clients/prospects preferred

Pre-Qualification

• Agile experience: Required
• Digital Transformation/eCommerce experience: Required
• Experience working with US prospects: Required