Senior Business Analyst

Ciklum; Chennai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Medical insurance

Mental health support

Financial & legal consultations

Udemy access

Language courses

Company-paid certifications

Job summary

Ciklum is seeking a Senior Business Analyst in India to join our product engineering team. You will gather and translate business needs into BRDs, FRDs, and user stories, focusing on card payment solutions, with TSYS experience preferred.

You will collaborate with Product Owners, developers, QA, and business units to ensure successful delivery. Ideal candidates will have 7+ years in BA roles, strong payments domain knowledge, and experience with APIs and data flows.

Qualifications

• 7+ years experience as Business Analyst/Business Systems Analyst.
• Strong Cards and Payments domain knowledge.
• Hands-on TSYS or similar card processing platform experience.
• Experience gathering requirements and documenting BRD/FRD and acceptance criteria.
• Experience with UAT, integration testing, defect management and release support.
• Understanding of APIs, data flows, and system integrations.

Responsibilities

• Gather, analyze, and document business and functional requirements through stakeholder discussions and workshops.
• Create and maintain BRDs, FRDs, user stories, acceptance criteria, use cases, and process flows.
• Collaborate with Product Owners, Developers, QA and business teams throughout the SDLC.
• Provide functional expertise across credit, debit, and prepaid card products.
• Understand card transaction lifecycle: authorization, clearing, settlement, refunds, reversals, chargebacks, disputes.
• Work with TSYS/card processing platforms and processor integrations.
• Support UAT planning, test case reviews, defect triage, and production releases.
• Ensure requirements coverage through functional and integration testing.
• Translate business requirements into technical specs for APIs and integrations.
• Participate in Agile ceremonies and maintain traceability from requirements to production.

Skills

Card Payments domain

Requirements gathering

BRD/FRD/User stories

UAT & testing

APIs & system integrations

Agile/Scrum

Jira & Confluence

Stakeholder management

Data mapping & data flows

Tools

TSYS

Job description

Ciklum is looking for a Senior Business Analyst to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Business Analyst with strong Cards and Payments domain expertise, preferably with hands‑on experience working with TSYS or other major card processing platforms. The candidate will work closely with business stakeholders, Product Owners, technology teams, QA, and payment processors to define requirements and deliver card payment solutions.

Responsibilities:

• Gather, analyze, and document business and functional requirements through stakeholder discussions and workshops
• Create and maintain BRDs, FRDs, user stories, acceptance criteria, use cases, and process flows
• Work closely with Product Owners, Project Managers, Developers, QA, and business teams throughout the SDLC
• Provide functional expertise across credit, debit, and prepaid card products
• Demonstrate understanding of the card transaction lifecycle, including authorization, clearing, settlement, refunds, reversals, chargebacks, and disputes
• Work with TSYS/card processing platforms and understand processor integrations and downstream systems
• Analyze change requests, perform impact analysis, and identify dependencies across applications and teams
• Support UAT planning, test case reviews, defect triage, and production releases
• Collaborate with QA teams to ensure requirements are completely covered through functional and integration testing
• Work with APIs, data flows, interfaces, and system integrations to translate business requirements into technical specifications
• Participate in Agile ceremonies including backlog refinement, sprint planning, daily stand‑ups, demos, and retrospectives
• Maintain requirements traceability from business requirements through development, testing, and production implementation
• Support investigation and resolution of production issues and business queries
• Work with payment networks and industry standards, including Visa, Mastercard, and relevant regulatory/compliance requirements

Requirements:

• 7+ years of experience as a Business Analyst / Business Systems Analyst
• Strong experience in Cards and Payments domain
• Hands‑on experience with TSYS or similar card processing platforms
• Strong knowledge of credit card, debit card, and prepaid card processing
• Experience with requirements gathering and documentation
• Strong knowledge of BRD, FRD, user stories, acceptance criteria, and process flows
• Experience with UAT, integration testing, defect management, and release support
• Understanding of APIs, system integrations, data mapping, and data flowsExperience working in Agile/Scrum environments
• Strong analytical, problem‑solving, stakeholder management, and communication skills
• Experience with Jira and Confluence

Personal skills:

• Knowledge of ISO 8583 and card payment messaging
• Experience with tokenization and digital wallets such as Apple Pay and Google Pay
• Understanding of card authorization, clearing, settlement, chargebacks, and reconciliation
• Experience working with Visa/Mastercard mandates and compliance changes
• Knowledge of FIS, Fiserv, TSYS PRIME, or other payment processors
• Basic SQL knowledge for data validation and analysis
• Experience with payment fraud, risk, or regulatory initiatives

Whats in it for you?

• Strong community: Work alongside top professionals in a friendly, open‑door environment
• Growth focus: Take on large‑scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company‑paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands‑on experience with cutting‑edge technologies
• Care: We’ve got you covered with company‑paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting‑edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game‑changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum!