Senior Business Analyst

AstraZeneca plc; Bengaluru; Hybrid; INR 3,500,000 - 6,000,000; Full time

Job summary

AstraZeneca plc in Bangalore seeks a senior business analyst to lead discovery, requirements gathering, process design, and enable robust technical delivery across markets. You will collaborate with business, IT, and external providers to translate complex needs into scalable, compliant end-to-end solutions that improve cycle times, audit readiness, and user experience.

The role operates in a hybrid model (three days on-site, two days remote), shaping digital transformation with AI-enabled

Qualifications

• 7+ years of experience in process design, improvement and implementation management.
• Bachelor's degree or equivalent (Engineering/CS preferred).
• Experience spanning both business and technical teams to shape and deliver effective solutions.
• Strong experience with enterprise CRM / workflow ecosystems, integrated SaaS environments.
• Experience supporting digital transformation and platform-enabled improvements.
• Understanding of governance, controls, and compliance in solution design.
• Proven ability to engage senior stakeholders in a global matrix environment.
• Excellent written and verbal communication skills.

Responsibilities

• Lead discovery, requirements gathering, process mapping, impact assessment, and definition of business rules and user stories.
• Plan and run workshops to elicit requirements from diverse markets.
• Define acceptance criteria with stakeholders to ensure quality deliverables.
• Design and enable efficient, controlled processes ready for adoption.
• Translate needs into functional and technical requirements for scalable solutions.
• Ensure solutions align with regulatory requirements across markets.

Skills

7+ yrs exp

CRM/SaaS

Stakeholder mgmt

Digital transformation

Process design

Cross-functional

Communication

Global matrix

Education

Bachelor's degree or equivalent

Engineering / CS background

Tools

Salesforce Life Sciences

SAP HANA

Job description

GCL - D2

Introduction to role:

Ready to turn complex, regulated business challenges into scalable digital solutions that elevate both patient impact and business performance?

Based in Bangalore in a hybrid model (three days on-site, two days remote), will operate at the intersection of process, compliance, technology, and transformation to modernize how authority engagements run across multiple markets!

In this senior role, you will collaborate with business partners, operations, IT, and external providers to translate nuanced requirements into practical, end-to-end solutions. Thework will reduce cycle times, strengthen audit readiness, and improve user experience through process optimization, platform evolution, automation, and AI-enabled capabilities!

See yourself shaping the next wave of digital capabilities that are compliant by design and built to scale across a global enterprise.

Accountabilities:

• Business Analysis Leadership: Lead discovery, requirements gathering, process mapping, impact assessment, and definition of business rules, user stories, and functional requirements to advise robust technical build and delivery.
• Workshop Facilitation: Plan and run structured, outcome-focused workshops to elicit clear requirements from diverse business needs and markets.
• Quality and Acceptance: Define acceptance criteria with the Business Owner to ensure high-quality, testable outputs that meet business intent.
• Process Design and Enablement: Design, document, and help set up supporting processes that are efficient, controlled, and ready for adoption.
• Translation to End-to-End Solutions: Partner with organizational and technological partners to convert needs into clear functional and technical requirements that enable scalable, coordinated solutions.
• Compliance-by-Design: Align solutions with operational and regulatory requirements across markets to protect quality, integrity, and clarity.
• Digital Transformation and AI: Identify and support opportunities in AI, automation, and digital process improvement to drive efficiency, accuracy, and better user experiences.
• Delivery Collaboration: Work with IT, product teams, vendors, and project collaborators to deliver enhancements, integrations, platform changes, and digital capabilities on time.
• Platform and Process Evolution: Give to the roadmap, guiding platform evolution and process improvements in line with strategic transformation priorities.
• Cross-Functional Alignment: Facilitate stakeholder discussions and alignment sessions to drive clarity, decisions, and momentum across complex initiatives.
• Testing and Readiness: Coordinate UAT, support documentation, provide training inputs, shape communications, and champion adoption for smooth go-lives.
• Customer Happiness: Maintain high levels of internal and external customer happiness through responsive, attentive engagement.
• Outcomes and Value: Deliver measurable improvements in cycle time, compliance posture, and user experience while enabling scalable operations across markets.

Essential Skills/Experience:

• 7+ years process design, improvement and implementation management experience
• Bachelor's degree or equivalent experience (ideally Engineering, Computer Science, or other technical difficulty)
• Validated experience working across both business and technical teams to shape and deliver effective solutions
• Strong experience working with enterprise CRM / workflow ecosystems, integrated SaaS environments
• Experience supporting digital transformation, systems change, or platform-enabled business improvements
• Strong understanding of business processes, controls, compliance and operational impacts in solution compose
• Proven ability to engage optimally with senior stakeholders and operate across complex cross-functional initiatives
• Ability to handle challenging priorities and work effectively in a global matrix environment
• Excellent interpersonal, conflict management and customer relationship skills
• Excellent written and verbal communication skills

Desirable Skills/Experience:

• IIBA Certification with experience within the pharmaceutical, life sciences, or another regulated environment
• Exposure to Salesforce Life Sciences, digital workflow tools, or modern service platforms
• Experience with AI-enabled tools, automation solutions, or digital copilots
• Experience in shared services, global operations, or transformation-focused environments
• Experience supporting business readiness, adoption, or change activities
• Familiarity with enterprise platforms and integrations, including SAP HANA, or similar ecosystems and working in geographically distributed and matrixed teams

Why AstraZeneca:

Join a high-performing, digitally savvy community that powers the enterprise to deliver for patients every day. We will work shoulder to shoulder with authorities from different rigors, often in the same room, fusing design thinking with data to turn bold ideas into scaled reality. We move with pace, accept intelligent risk, and put ethics, compliance, and clarity at the center of how we operate. Here, your analysis will influence how we streamline processes, elevate data quality, and enable smarter ways of working across markets. We value perseverance alongside ambition, and we back your growth with significant responsibility, complex challenges, and the chance to see your solutions improve outcomes on a global stage.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.