Senior Brand Advisor

Trunks Company; Jaipur; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Trunks Company is seeking a Brand Advisor with a strong background in luxury design to engage high-end clients, architects, and designers. You will craft compelling brand narratives, manage inquiries, and convert them into sales while ensuring alignment with brand standards.

You will travel 2–4 days monthly, handle end-to-end client journeys, and stay ahead of industry trends. A postgraduate or MBA in marketing/communications is preferred, with 5+ years in luxury/hospitality/interior sectors.

Qualifications

• Postgraduate in Luxury Management or MBA in marketing/communications from a reputed institute.
• 5+ years of experience in Luxury/Hospitality/Interior Industry.
• Strong client-facing sales and relationship-building skills.

Responsibilities

• Generate and convert inquiries into sales with deep knowledge of Brand Heritage, journey, products, and services.
• Handle client feedback and grievances professionally and drive solutions.
• Proactive sales, cross-selling and servicing via phone, email, and meetings.
• Collaborate with internal teams to tailor solutions meeting client requirements.
• Prepare client briefing documents and organize communication materials per brand guidelines.
• Prepare presentations and keep CRM/database updated.
• Identify opportunities to add value to client relationships and pre-empt challenges.
• Manage end-to-end client journey from appointments to post-delivery satisfaction.
• Represent the Brand in International Art & Design events and previews.
• Stay informed about industry trends, market conditions, and competition.

Skills

Luxury understanding

Storytelling

Brand principles

B2C sales (UHNI)

CRM software

Google Sheets

Client lifecycle analytics

Travel availability

Education

Postgraduate in Luxury Management

MBA in Marketing/Communications

Interior Designer (optional)

Tools

CRM software

Google Sheets

Job description

About the position: We are seeking a dedicated and experienced Brand Advisor who possesses excellent communication and interpersonal skills, a deep understanding of the Luxury & design industry and its products and services, and the ability to create a strong positive perception of the brand . This role involves direct interaction with clients, associates, and the industry to build brand awareness, drive engagement, and generate/ convert sales.

Job Skills:

• 1. Good understanding of Luxury, Design, Art & Craft.
• 2. He or she will have to be an outstanding storyteller.
• 3. Understanding of Brand principles and ethos, including brand positioning, values differentiation, & competitive analysis
• 4. Experience in B2C dealing with UHNI, international clients & Interior Designers.
• 5. Hands-on experience with Google Sheets or CRM software
• 6. Strong analytical skills to understand the Client lifestyle & requirements, and should be able to convince clients to close deals
• 7. Willing to travel 2 – 4 days a month

Personal Attributes:

• 1. Excellent written & verbal communication, good personality, strong interpersonal skills, and the ability to build relationships at all levels.
• 2. Ability to work effectively under pressure and manage multiple clients or agencies simultaneously.
• 3. Self-motivated and able to work independently as well as part of a team.
• 4. Mindset & approach to be solution-driven.
• 5. Adaptability, enthusiasm, and a genuine passion for the brand.

Major responsibilities:

• 1. Generating and converting inquiries into sales through in-depth knowledge about Brand Heritage, journey, products, and services. * Preferred candidate with a basic understanding of drawings & layouts.
• 2. Handle client feedback & grievances professionally and drive solutions to the issues when necessary.
• 3. Proactive sales, cross-selling & servicing through telephone, email, and on-appointment & virtual meetings
• 4. Collaborate with internal teams to tailor solutions that meet client requirements and contribute to the overall growth & development of the Brand.
• 5. Preparation of client briefing documents and timely organizing documents required for client communication. Ensure that all interactions and communications align with the brand guidelines.
• 6. Prepare presentations & keep database updates all the time
• 7. Proactively identify opportunities to add value to client relationships and anticipate challenges & potential client issues.
• 8. Handle end-to-end client journey from client appointments to post-delivery satisfaction and all other pre & post-sales activities.
• 9. Represent the Brand in International Art & Design events and private previews.
• 10. Stay informed about industry trends, market conditions, and competitor activities.

Education-

Postgraduate in Luxury Management/Marketing or MBA in marketing or communications from a reputed institute. (Can even consider Interior Designer)

Experience-

5+ years (preferably in the Luxury/Hospitality/ Interior Industry)