Senior AV Engineer

HypTechie; Bengaluru; On-site; INR 100,000 - 2,500,000; Full time

Job summary

HypTechie is seeking a highly skilled Senior AV Engineer to join their team in Bangalore, India. The role focuses on managing advanced troubleshooting and support for AV systems, ensuring operational excellence.

The ideal candidate will have 5-9 years of experience in AV support, particularly with Cisco and Microsoft technologies. Responsibilities include providing Level 2 and Level 3 support, collaborating with teams, and maintaining detailed documentation.

Qualifications

• 5–9 years of experience in AV support, particularly in Cisco and Microsoft environments.
• Strong hands-on expertise in troubleshooting and resolving AV hardware/software issues.
• Experience with programming and configuring AV systems.
• Excellent analytical and communication skills.
• Must be based in Bangalore, India.

Responsibilities

• Act as the primary Level 2 resource for break-fix issues on AV systems.
• Perform Level 3 troubleshooting for complex AV-related challenges.
• Adjust and support programming of AV systems to meet user and operational needs.
• Provide technical support for Cisco and Microsoft AV technologies.
• Collaborate with technical teams to deliver end-to-end AV support.
• Maintain detailed documentation of incidents, resolutions, and system changes.
• Respond to and manage AV incidents and service requests efficiently.
• Support additional AV OEM technologies as required.

Skills

Troubleshooting AV hardware/software issues

Understanding of Cisco AV technologies

Understanding of Microsoft AV technologies

Documentation skills

Analytical skills

Communication skills

Job description

Location: Bangalore, India (Office Only)

Job Type: Permanent

Duration: 1 Year

Experience: 5 – 9 Years

Salary Range: ₹1,00,000 – ₹25,00,000 per annum

Job Summary:

Seeking a highly skilled Senior AV Engineer to manage advanced troubleshooting and support for AV systems. This role involves resolving Level 2 and Level 3 issues, with expertise in Cisco and Microsoft AV environments. The engineer will provide on‑site programming support and ensure operational excellence of all AV equipment.

Key Responsibilities:

• Act as the primary Level 2 resource for break‑fix issues on AV systems.
• Perform Level 3 troubleshooting for complex AV‑related challenges.
• Adjust and support programming of AV systems to meet user and operational needs.
• Provide technical support for Cisco and Microsoft AV technologies.
• Collaborate with technical teams to deliver end‑to‑end AV support.
• Maintain detailed documentation of incidents, resolutions, and system changes.
• Respond to and manage AV incidents and service requests efficiently.
• Support additional AV OEM technologies as required.

Qualifications:

• 5–9 years of experience in AV support, particularly in Cisco and Microsoft environments.
• Strong hands‑on expertise in troubleshooting and resolving AV hardware/software issues.
• Experience with programming and configuring AV systems.
• Excellent analytical and communication skills.
• Must be based in Bangalore, India.

Preferred Skills:

• Familiarity with AV OEMs beyond Cisco and Microsoft.
• Strong adaptability and willingness to stay current with AV technology trends.