Senior Associate - Professional Services

Euronext India PL; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Euronext India PL is looking for an Implementation/Delivery lead to manage product deployment from inception to delivery for asset management clients in Bengaluru. You will be the primary contact for business heads during implementation, run weekly project calls, capture requirements, and tailor the software to client needs.

Work with Product Management, Development, Support and Testing to ensure a smooth rollout, deliver user guidance, and train clients.

Responsibilities

• Take handover from Sales to initiate product implementation and manage project plan, logs, and risks.

Job description

Deliverables and Tasks:

• Take handover from the Sales team to initiate product implementation – run the project from inception to delivery, maintain project plan, action log, risk log, etc.
• Act as the primary point of contact for the business heads of our clients (Asset Management firms and CSA Brokers) during the implementation phase and run weekly project calls.
• Understand the buy-side and sell-side business and assess their needs. Map their business requirements to the software product.
• Customize the software as per client needs, perform gap analysis and suggest solutions.
• Perform demos and trainings to hand over the product instance to clients.
• Work with the Product Management Team to build a roadmap for enhancements and new functionalities which contributes towards the stability and vision of the product based on the feedback from the end-users and studying the industry trend.
• Collaborate with Product Management, Development, Support and Testing teams to deliver the product as per client expectations – ensure a delightful user experience with the product.
• Create user guides for clients to explain product usage and functionalities.
• Troubleshoot, investigate and resolve Data/Application errors reported by clients.
• Utilise the product support and change management processes effectively.
• Implement changes and improvements to the procedures and processes to cope with a rapidly evolving system.

Euronext Values

Unity We respect and value the people we work with We are unified through a common purpose We embrace diversity and strive for inclusion Integrity We value transparency, communicate honestly and share information openly We act with integrity in everything we do We don’t hide our mistakes, and we learn from them Agility We act with a sense of urgency and decisiveness We are adaptable, responsive and embrace change We take smart risks Energy We are positively driven to make a difference and challenge the status quo We focus on and encourage personal leadership We motivate each other with our ambition Accountability We deliver maximum value to our customers and stakeholders We take ownership and are accountable for the outcome We reward and celebrate performance We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. Euronext operates MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities central securities depositories (CSDs) in Denmark, Italy, Norway and Portugal. Euronext’s regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host a broad range of listed issuers, a strong blue-chip franchise and the largest global center for debt and fund listings. With a diverse domestic and international client base, Euronext is a major venue for European lit equity trading. Its products include equities, FX, ETFs, bonds, derivatives, commodities and indices. For the more information, please visit our career website.