Associate - Client Services

Euronext India PL; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Euronext India PL in Bengaluru seeks a client services professional to act as the central contact for a group of clients on operational matters and incidents. You will ensure timely resolution, inform clients of progress, and uphold SLAs while strengthening the quality framework.

The role emphasizes strong client relationships, analytical problem solving, and coordination of improvements across processes and upcoming initiatives.

Qualifications

• Strong client services experience with a focus on quality delivery.
• Ability to build durable relationships with clients.
• Excellent analytical and problem-solving abilities.
• Experience in project management and coordination.
• Good verbal communication, internal and external.

Responsibilities

• Act as the central point of contact for allocated clients on operational matters.
• Ensure incident management processes are efficient and timely.
• Support clients and follow up until resolution, with progress updates.
• Ensure compliance with SLAs and strengthen quality frameworks.
• Drive process improvements and assist with new products and tests.

Skills

Client services

Relationship building

Analytical skills

Project management

Verbal communication

Job description

Key Accountabilities

• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and elevate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Your profile

• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
• Prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem-solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally

Euronext Values

• Unity
  • We respect and value the people we work with
  • We are unified through a common purpose
  • We embrace diversity and strive for inclusion
• Integrity
  • We value transparency, communicate honestly and share information openly
  • We act with integrity in everything we do
  • We don’t hide our mistakes, and we learn from them
• Agility
  • We act with a sense of urgency and decisiveness
  • We are adaptable, responsive and embrace change
  • We take smart risks
• Energy
  • We are positively driven to make a difference and challenge the status quo
  • We focus on and encourage personal leadership
  • We motivate each other with our ambition
• Accountability
  • We deliver maximum value to our customers and stakeholders
  • We take ownership and are accountable for the outcome
  • We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects. Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. Euronext operates MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities central securities depositories (CSDs) in Denmark, Italy, Norway and Portugal. Euronext’s regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host a broad range of listed issuers, a strong blue-chip franchise and the largest global center for debt and fund listings. With a diverse domestic and international client base, Euronext is a major venue for European lit equity trading. Its products include equities, FX, ETFs, bonds, derivatives, commodities and indices. For the more information, please visit our career website.