Associate Sr Associate

WNS; Gurgaon; On-site; INR 279,000 - 424,000; Full time

Job summary

WNS is seeking a Graduate to handle inbound and outbound customer calls in a professional manner. You will provide accurate information, resolve inquiries, and assist customers with product and account questions. The role requires active listening, updating records, and escalating complex issues when needed.

You will join a team focused on achieving targets in a 24x7 night-shift environment. Knowledgeable about products, policies, and procedures is essential for delivering high-quality service.

Qualifications

• Graduate degree required.
• Willing to work 24x7 night shifts.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
• Assist customers with product or service-related questions, account inquiries.
• Utilize active listening skills to understand customer needs and ensure their satisfaction.
• Maintain thorough knowledge of company products, services, policies, and procedures to address customer concerns.
• Document customer interactions and update customer records with accurate information.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Upsell and cross-sell products or services based on process requirements.
• Perform all duties within team and personal targets.
• Must be comfortable with 24*7 work environment especially night shifts.

Education

Graduate

Job description

Job Description:

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
• Assist customers with product or service-related questions, account inquiries.
• Utilize active listening skills to understand customer needs and ensure their satisfaction.
• Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
• Document customer interactions and update customer records with accurate information.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Upsell and cross-sell products or services basis process requirement
• Perform all duties within team and personal targets.
• Must be comfortable with 24*7 work environment especially night shifts.

Qualifications

Graduate

Additional Information

Nigh Shifts/Rotational Shifts