Senior Associate, Employee Services (Fixed Term)

LSEG Business Services RM; Bengaluru; On-site; INR 400,000 - 700,000; Part time

Job summary

LSEG is seeking a detail-oriented Background Check & Onboarding Specialist in Bengaluru to manage end-to-end onboarding including background checks, liaise with HR and vendors, and maintain compliant processes. You will use Workday and ServiceNow to track cases, resolve SLA queries, and ensure accuracy in reports.

The role requires handling confidential data, coordinating with multiple internal teams, and driving improvements in HR service delivery.

Qualifications

• Excellent verbal and written communication with candidates and vendors.
• Experience using Workday for candidate/employee record management.
• Familiarity with ServiceNow for case workflows and SLA adherence.
• Strong organization and ability to manage multiple cases.
• Analytical mindset to identify discrepancies in reports.
• Maintain confidentiality and handle sensitive data discreetly.
• Attention to detail and accurate documentation.

Responsibilities

• Manage end-to-end onboarding including background checks from initiation to completion.
• Collaborate with HR, TA, Compliance, and hiring managers to ensure timely checks.
• Use Workday and ServiceNow to update candidate records and track cases.
• Resolve Service Now queries within SLA with quality responses.
• Coordinate with third-party vendors to resolve discrepancies in reports.
• Ensure compliance with local, state, and federal background screening regulations.
• Perform audits and maintain documentation for compliance procedures.
• Provide status updates and reports on background checks to stakeholders.
• Interpret data to identify improvement opportunities in HR services.
• Support HR programmes and prioritize workload to meet SLAs.

Skills

Communication skills

Workday experience

ServiceNow Experience

Organizational skills

Time management

Analytical mindset

Confidentiality handling

Tools

Workday

ServiceNow

Job description

6 Months Fixed term Contract

Key Responsibilities

• Manage end-to-end onboarding including managing background check process, initiating, tracking until completion, quality checks and reviewing reports for accuracy and compliance.
• Initiating background checks and ensuring the orders are managed and completed successfully.
• Collaborate with internal teams, including HR, talent acquisition, Compliance, hiring managers and onboarding, to ensure timely and seamless background checks.
• Use Workday and ServiceNow platforms to update candidate records, track cases, and manage workflow
• Ensure all requests/queries received in Service Now are resolved within SLA and maintain quality of responses.
• Resolve discrepancies or issues in background check reports by liaising with third-party vendors.
• Maintain compliance with local, state, and federal regulations regarding background screening and data privacy.
• Perform all compliance related procedures, audits, annual testing and documentation.
• Prepare and provide status updates or reports on background check.
• Interprets data to identify improvement opportunities and suggest changes to HR services tools and programmes.
• Support the implementation of HR programmes.
• Plans, prioritises, and coordinates the workload.
• Works proactively to meet agreed service levels SLA's and ensures the work meets performance and service levels to the business.
• Regular reporting on performance and Audit against SLA's.
• Weekly status updates to Service Delivery manager of open case load.
• Serve as a point of contact for candidates, addressing queries or concerns related to the background check process.
• Ensure proper documentation and secure handling of sensitive data in accordance with company policies.

Skills & Qualification:

• Communication skills: Excellent verbal and written communication skills to interact effectively with candidates, vendors and our global teams.
• Workday experience: Proficiency in using Workday for candidate and employee record management.
• ServiceNow Experience: Familiarity with ServiceNow to manage and track case workflows
• Strong organizational and time-management skills to handle multiple cases simultaneously.
• Analytical mindset to identify and resolve discrepancies in background check reports
• Ability to maintain confidentiality and handle sensitive date in discretion.
• A keen eye for detail and focus on accuracy in documentation and reporting
• Problem solving abilities.
• Maintain healthy working relationship with staff within business.
• Follow procedures that align with the law.
• Own the organization's HR initiatives such as those of Diversity and Inclusion.
• Ability to prioritize in a fast-paced environment.
• Ensure company policies are upheld.
• Ability to develop trusting relationships with relevant partners.
• Contribute to team's development and growth.

About us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

Our people:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potent