Senior Associate, Employee Services (Fixed Term)

London Stock Exchange Group; Bengaluru; On-site; INR 670,000 - 1,004,000; Part time

Job summary

London Stock Exchange Group in Bengaluru is seeking a Background Check & Onboarding Specialist on a 6-month fixed-term contract. You will manage end-to-end onboarding, coordinate background checks, and ensure compliance and timely updates across HR and vendors.

Proficiency in Workday and ServiceNow is required, with strong communication, organizational skills and meticulous data handling. This role emphasizes SLA adherence and cross-functional collaboration.

Qualifications

• Experience in background checks and onboarding workflows.
• Familiar with Workday and ServiceNow platforms.
• Ability to collaborate with HR, compliance and vendors.
• Understanding of data privacy and regulatory compliance.
• Strong reporting and SLA management.
• Proactive problem-solving and attention to detail.

Responsibilities

• Manage end-to-end onboarding including background checks and quality control.
• Initiate and track background checks to completion.
• Collaborate with HR, talent acquisition, Compliance, hiring managers and onboarding teams.
• Use Workday and ServiceNow to update candidate records and track cases.
• Ensure SLA adherence and timely responses to queries in ServiceNow.
• Liaise with third-party vendors to resolve discrepancies in reports.
• Maintain compliance with data privacy and regulatory requirements.

Skills

Communication

Workday

ServiceNow

Organizational Skills

Analytical Thinking

Confidentiality

Attention to Detail

Tools

Workday

ServiceNow

Job description

6 Months Fixed term Contract

Key Responsibilities

• Manage end-to-end onboarding including managing background check process, initiating, tracking until completion, quality checks and reviewing reports for accuracy and compliance.
• Initiating background checks and ensuring the orders are managed and completed successfully.
• Collaborate with internal teams, including HR, talent acquisition, Compliance, hiring managers and onboarding, to ensure timely and seamless background checks.
• Use Workday and ServiceNow platforms to update candidate records, track cases, and manage workflow.
• Ensure all requests/queries received in ServiceNow are resolved within SLA and maintain quality of responses.
• Resolve discrepancies or issues in background check reports by liaising with third-party vendors.
• Maintain compliance with local, state, and federal regulations regarding background screening and data privacy.
• Perform all compliance related procedures, audits, annual testing and documentation.
• Prepare and provide status updates or reports on background check.
• Interprets data to identify improvement opportunities and suggest changes to HR services tools and programmes.
• Support the implementation of HR programmes.
• Plans, prioritises, and coordinates the workload.
• Works proactively to meet agreed service levels SLA’s and ensures the work meets performance and service levels to the business.
• Regular reporting on performance and Audit against SLA’s.
• Weekly status updates to Service Delivery manager of open case load.
• Serve as a point of contact for candidates, addressing queries or concerns related to the background check process.
• Ensure proper documentation and secure handling of sensitive data in accordance with company policies.

Skills & Qualification

Communication skills: Excellent verbal and written communication skills to interact effectively with candidates, vendors and our global teams.

Workday experience: Proficiency in using Workday for candidate and employee record management.

ServiceNow Experience: Familiarity with ServiceNow to manage and track case workflows.

Strong organizational and time-management skills to handle multiple cases simultaneously.

Analytical mindset to identify and resolve discrepancies in background check reports.

Ability to maintain confidentiality and handle sensitive data in discretion.

A keen eye for detail and focus on accuracy in documentation and reporting.

Problem solving abilities.

Maintain healthy working relationship with staff within business.

Follow procedures that align with the law.

Own the organization's HR initiatives such as those of Diversity and Inclusion.

Ability to prioritize in a fast-paced environment.

Ensure company policies are upheld.

Ability to develop trusting relationships with relevant partners.

Contribute to team's development and growth.

About us

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Our people: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Career Stage

Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

Benefits and Support

• LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.