Senior Associate - Continuous Improvement

TIAA; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TIAA is seeking a Business Continuous Improvement Manager to lead improvement initiatives across functions in Pune. The role oversees research, assessment, transition, and implementation phases and mentors teams to deliver value-driven projects.

You will analyze metrics, drive cost efficiencies, and partner with stakeholders to scale best practices. The position requires 5+ years in continuous improvement with deep knowledge of process optimization and change management.

Qualifications

• University (Degree) Preferred
• 5+ years of experience in continuous improvement
• 7+ years of experience preferred

Responsibilities

• Manages process improvement and continuous improvement analyses to identify potential upgrades that would be ideal for business unit goals.
• Advises functional teams across the organization to determine needs for business improvements and to strategize possible business solutions.
• Approves business diagnostics designs that identify, quantify and prioritize value creation projects in congruence with team feedback and input.
• Provides expertise on potential process enhancements that would improve operating efficiencies and cost effectiveness within the organization.
• Liaises with all levels of the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
• Presents metrics to management that demonstrate the impact implemented changes have had on the organization.
• Manages large projects and processes in the continuous improvement space, along with coaching and mentoring lower level professionals.

Skills

Accountability

Adaptability

Agile Methodology

Business Acumen

Business Process Improvement

Change Management

Consultative Communication

Executive Presence

Influence

Problem Solving

Program Management

Relationship Management

Resource Planning

Education

University degree

Job description

Business Continuous Improvement Management - IN

The Business Continuous Improvement Mgmt job oversees the operations of improvement projects from initial research and assessment stages through the transition and implementation phases. Working under limited supervision, this job collaborates with functional teams across the organization to identify and execute improvement strategies that best enhance operations. This job also analyzes metrics to measure the impact of process enhancements after they are implemented by the organization. This job is considered a subject matter expert in the Continuous Improvement area.

Key Responsibilities and Duties

• Manages process improvement and continuous improvement analyses to identify potential upgrades that would be ideal for business unit goals.
• Advises functional teams across the organization to determine needs for business improvements and to strategize possible business solutions.
• Approves business diagnostics designs that identify, quantify and prioritize value creation projects in congruence with team feedback and input.
• Provides expertise on potential process enhancements that would improve operating efficiencies and cost effectiveness within the organization.
• Liaises with all levels of the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
• Presents metrics to management that demonstrate the impact implemented changes have had on the organization.
• Manages large projects and processes in the continuous improvement space, along with coaching and mentoring lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Manager for Continuous Improvement

Related SkillsAccountability, Adaptability, Agile Methodology, Business Acumen, Business Process Improvement, Business Process Understanding, Change Management, Consultative Communication, Executive Presence, Influence, Prioritizes Effectively, Problem Solving, Program Management, Relationship Management, Resource Planning

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

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