Associate Director - Continuous Improvement

Teachers Insurance and Annuity Association of America; Pune District; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

TIAA Global Capabilities in Pune seeks a Business Unit Continuous Improvement Manager to lead process improvement initiatives and operations analysis. This role manages a team delivering CI expertise to assigned units and ensures clear targets are established, communicated, and executed.

The ideal candidate will drive cost efficiency, liaise with functional leaders, and guide the transition to new programs while embedding a culture of continuous improvement across the organization.

Qualifications

• Bachelor's degree required.
• 5+ years of experience; 7+ years preferred.

Responsibilities

• Directs process improvement and continuous improvement analysis to identify upgrades aligned with unit goals.
• Approves opportunities for operational improvements by cost/benefit analysis and business cases.
• Liaises with leadership to determine needs for improvements and strategize solutions.
• Supervises development of diagnostics to identify value creation projects.
• Recommends enhancements to improve operating efficiency and cost effectiveness.
• Coordinates with business owners for delivery of results and a culture of continuous improvement.
• Ensures training and documentation on improvement action plans.
• Works with leadership to ensure smooth transition to new programs.
• Manages performance of direct reports including feedback and formal reviews.

Skills

Accountability

Adaptability

Agile Methodology

Business Acumen

Business Process Improvement

Business Process Understanding

Change Management

Consultative Communication

Executive Presence

Influence

Prioritizes Effectively

Problem Solving

Program Management

Relationship Management

Resource Planning

Education

Bachelor's Degree

Job description

Pune, IND

Full time

R260800256

Business Unit Continuous Improvement Mgr

The Business Unit Continuous Improvement Manager India plays a critical role in leading process improvement initiatives and operations analysis. This job manages a team of experienced professionals that provide Continuous Improvement expertise and consultation to assigned business units. This job leads the execution of key divisional, departmental or cross-functional continuous improvement initiatives ensuring that clear targets, goals and expectations are established, communicated and executed.

Key Responsibilities and Duties

• Directs process improvement and continuous improvement analysis to ensure procedures are in place to identify potential upgrades that would be ideal for business unit goals.

• Approves opportunities for processing operational improvements by analyzing current operations, reviewing cost/benefit analysis and business cases.

• Liaises with functional leadership teams across the organization to determine needs for business improvements and to strategize possible business solutions.

• Supervises the development of business diagnostics designs that identify, quantify and prioritize value creation projects in congruence with team feedback and input.

• Recommends process enhancements that would improve operating efficiencies and cost effectiveness within the organization.

• Coordinates with key business owners and partners for the delivery of results and establishment of a culture of Continuous Improvement (e.g. customer insights idea generation, change management, and communications).

• Ensures proper training and documentation is provided on Continuous Improvement action plans within the organization.

• Works with functional leadership teams to ensure that the transition to new programs and implemented solutions is smooth and effective.

• Manages performance of the direct reports through regular, timely feedback as well as the formal performance review process to ensure delivery of continuous improvement projects and engagement, motivation and development of team.

Educational Requirements

• Bachelor's Degree Required

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9PL

Position for Continuous Improvement

Related Skills

Accountability, Adaptability, Agile Methodology, Business Acumen, Business Process Improvement, Business Process Understanding, Change Management, Consultative Communication, Executive Presence, Influence, Prioritizes Effectively, Problem Solving, Program Management, Relationship Management, Resource Planning

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: [phone]

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Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

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TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

• For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

• For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

• For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

• For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)