Analyst - Business Integration Consultant

TIAA; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TIAA is seeking a Business Integration Consultant - Process Analyst to help establish new business processes and integrate them with existing workflows. The role involves analyzing requirements, researching solutions, and recommending enhancements while monitoring effectiveness after implementation.

The position requires university-level education and offers a path for professionals to develop expertise in process improvement, training material development, and cross-functional collaboration

Qualifications

• University degree preferred.
• No prior experience required.

Responsibilities

• Assists with process design and improvement methodologies to identify, analyze and improve business processes and service quality.
• Analyzes business intelligence data on customer service quality to inform decisions.
• Maintains documentation to support analysis and requirements including process maps.
• Supports development of integration training materials for new processes.
• Plans integration opportunities that align with business objectives and communicates changes.
• Monitors post-implementation reviews to assess effects of changes.

Skills

Process Improvement

Agile Methodology

Business Acumen

Consultative Communication

Executive Presence

Problem Solving

Program Management

Relationship Management

Change Management

Prioritizes Effectively

Education

University Degree Preferred

Job description

Business Integration Consultant - Process Analyst

The Business Integration Consultant - Process Analyst supports the establishment of new business processes, and integrates the application of new processes with existing business processes. This job assesses business requirements, completes research and analysis to determine solutions and makes recommendations for enhancements. While working under general supervision, this job identifies strengths and weaknesses of existing internal processes, methods and tools.

Key Responsibilities and Duties

• Assists with process design and improvement methodologies to identify, analyze and improve business processes and service quality.
• Analyzes business intelligence data on call center customer service quality to inform business decisions.
• Maintains documentation to support analysis and recommended improvements including business requirements, functional specifications and process maps.
• Supports the development of integration training materials and activities for new processes and procedures.
• Plans for process integration opportunities that support business objectives while also creating process changes by integrating new processes into existing ones and communicating these changes to affected areas.
• Monitors the post-implementation project reviews in order to assess the effectiveness of changes in the process.

Educational Requirements

University (Degree) Preferred

Work Experience

No Experience Required

Physical Requirements

Physical Requirements: Sedentary Work

Career Level

5IC

Related Skills

• Accountability
• Adaptability
• Agile Methodology
• Business Acumen
• Business Process Improvement
• Business Process Understanding
• Change Management
• Consultative Communication
• Executive Presence
• Influence
• Prioritizes Effectively
• Problem Solving
• Program Management
• Relationship Management
• Resource Planning

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

Equal Opportunity Employer

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: [phone]

Email: [e-mail]

Privacy Notices

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