Senior Associate - Compliance

EXL Talent Acquisition Team; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

EXL Talent Acquisition Team is seeking a detail‑oriented professional to review and validate claim documents and information for Workers’ Compensation and related lines. You will handle inquiries, verify data, and ensure processes align with established procedures.

The role emphasizes accuracy, productivity, and the ability to adapt to procedural changes while delivering strong customer service for claims and policy administration.

Qualifications

• Experience in reviewing documents and validating information.
• Ability to verify and update claim information according to procedures.
• Familiarity with Workers’ Compensation processes is a plus.

Responsibilities

• Review and identify different types of documents.
• Verify and update Claim information based on set requirements or procedures within the claim for Workers Comp line of business
• Research and gather Workers Compensation claim information
• Ensure that transactions are processed as per desktop procedures
• Basic experience in reviewing documents and validating information
• Achieve individual productivity and quality goals
• Integrate procedural changes into daily routine
• Provide quality review to ensure accuracy, if required
• Verify and update Claim information based on set requirements or procedures within the claim for Workers Comp and other business lines
• Handling inbound/outbound calls from the customers
• Customer service for claims & policy Admin
• Ensure that calls are handled as per standard procedure

Skills

Document review

Data validation

Customer service

Job description

Basic Functions

• Review and identify different types of documents
• Verify and update Claim information based on set requirements or procedures within the claim for Workers Comp line of business
• Research and gather Workers Compensation claim information
• Ensure that transactions are processed as per desktop procedures
• Basic experience in reviewing documents and validating information
• Achieve individual productivity and quality goals
• Integrate procedural changes into daily routine

Provide quality review to ensure accuracy, if required

Basic Functions

• Verify and update Claim information based on set requirements or procedures within the claim for Workers Comp and other business lines
• Handling inbound/outbound calls from the customers
• Customer service for claims & policy Admin

Ensure that calls are handled as per standard procedure