3883830-Executives

EXL Talent Acquisition Team; Dadri; On-site; INR 240,000 - 360,000; Full time

Job summary

EXL Talent Acquisition Team seeks an associate to process transactions into systems per customer communications, perform retirement insurance payment processing, and do manual calculations with minimal supervision. The role requires handling documents and communicating outcomes using templates.

The position focuses on accuracy, adherence to guidelines, and contributing to timely processing and customer service excellence within a team.

Responsibilities

• Reviewing documents to determine type of request(s) and process them as per set guidelines
• Process Payment Processing and Manual Calc transactions for Retirement insurance
• Manage end-to-end payment processing operations including validation, authorization, and transaction tracking
• Verify sender, process transactions in admin systems and send confirmation letter to the policy owner
• Communicate outcomes via email or letters using predefined templates
• Redirect documents to appropriate operational area as needed
• Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations
• Promote a positive customer service mindset to surpass customer expectations through continuous improvement
• Identify and capitalize on best practices to ensure consistency and optimal performance in a team environment
• Participate in ongoing development of self and expand knowledge of client’s business
• Perform other duties as needed

Job description

Basic Function

This role is primarily responsible for processing transactions into the system as per the communication received from customers.This role is also responsible for Payment processing and Manual calculations for Retirement insuranceAssociates in this role must be able to operate across various systems and product workflows with limited oversight or supervision of core accountabilities. The services consist of support services for Retirement policyholders and are summarized below.

Essential Functions

• Reviewing documents to determine type of request(s) and process them as per set guidelinesProcess Payment Processing and Manual Calc transactions for Retirement insurance
• Manage end-to-end payment processing operations including validation, authorization, and transaction tracking.
• Ensure accurate application of plan provisions and actuarial guidelines.
• Verifying the sender, process transactions in admin systems and send confirmation letter to the policy owner.
• These communications could be through email or letters using predefined templates
• Redirect documents to appropriate operational area as needed
• Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations
• Promote a positive customer service mindset to surpass the expectations of customers through continuous improvement
• Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment
• Active participation in ongoing development of self
• Continue to build additional knowledge and understanding of the client’s business
• Perform other duties as needed

Performance parameters

• Productivity
• Quality
• Turn Around Time of work assigned
• Attendance & Schedule Adherence