Senior Associate

Attero; Haridwar; On-site; INR 600,000 - 900,000; Full time

Job summary

Attero seeks a hands-on Repair Operations Manager in India to oversee day-to-day repair, servicing, testing, and refurbishment of home appliances received as e-waste. You will diagnose faults and guide technicians in electrical, electronic, mechanical, and PCB-level troubleshooting as applicable, while supervising teams and allocating jobs based on product type and skill level.

The role emphasizes establishing repair metrics, developing standard procedures, ensuring safety, and coordinating with

Qualifications

• 3–4 years of relevant experience in repair/service/refurbishment of home appliances.

Responsibilities

• Manage day-to-day repair, servicing, testing, and refurbishment operations for home appliances received as e-waste.
• Diagnose product faults and guide technicians in electrical, electronic, mechanical, and PCB-level troubleshooting as applicable.
• Supervise repair technicians and allocate jobs based on product type, complexity, and technician skill.
• Establish and monitor repair TAT, first-time-right, repair yield, rejection, repeat-failure, and productivity metrics.
• Develop standard repair procedures, troubleshooting guides, checklists, and testing protocols for different appliance categories.
• Inspect repaired units and ensure functional testing and quality checks are completed before the products move to the next stage.
• Manage requirements and consumption of spares, components, tools, and repair consumables, while controlling repair costs.
• Evaluate whether a unit is economically repairable or should be classified for further processing/recycling.
• Maintain accurate records of incoming units, faults identified, repairs performed, parts replaced, testing results, and final disposition.
• Ensure adherence to electrical safety, ESD, workplace safety, and plant operating procedures.
• Coordinate with Procurement, Inventory, Operations, and Business teams for spares availability and movement of repaired/processed units.
• Train and mentor technicians on diagnostics, repair techniques, safety, and quality standards.
• Drive continuous improvement in repair productivity, recovery value, quality, and operational efficiency.

Job description

ROLE

• – Manage day-to-day repair, servicing, testing, and refurbishment operations for home appliances received as e-waste.
• – Diagnose product faults and guide technicians in electrical, electronic, mechanical, and PCB-level troubleshooting as applicable.
• – Supervise repair technicians and allocate jobs based on product type, complexity, and technician skill.
• – Establish and monitor repair TAT, first-time-right, repair yield, rejection, repeat-failure, and productivity metrics.
• – Develop standard repair procedures, troubleshooting guides, checklists, and testing protocols for different appliance categories.
• – Inspect repaired units and ensure functional testing and quality checks are completed before the products move to the next stage.
• – Manage requirements and consumption of spares, components, tools, and repair consumables, while controlling repair costs.
• – Evaluate whether a unit is economically repairable or should be classified for further processing/recycling.
• – Maintain accurate records of incoming units, faults identified, repairs performed, parts replaced, testing results, and final disposition.
• – Ensure adherence to electrical safety, ESD, workplace safety, and plant operating procedures.
• – Coordinate with Procurement, Inventory, Operations, and Business teams for spares availability and movement of repaired/processed units.
• – Train and mentor technicians on diagnostics, repair techniques, safety, and quality standards.
• – Drive continuous improvement in repair productivity, recovery value, quality, and operational efficiency.

REQUIREMENTS

• – 3–4 years of relevant experience in repair/service/refurbishment of home