Senior Associate

Firstsource Solutions Limited; Bengaluru; On-site; INR 200,000 - 320,000; Full time

Job summary

Firstsource Solutions Limited in Bengaluru is seeking Associate/Analyst/Sr. Analyst to support mortgage loan review tasks per client guidelines.

Responsibilities include reviewing loan foreclosure documents, reporting observations, and updating the system. Graduation is mandatory; fresher or 1 year in mortgage preferred. Flexible shifts may be required to align with client needs.

Qualifications

• Knowledge of the US Mortgage Industry (Mortgage Cycle/Servicing).
• Familiar with Mortgage Processing documents (Income, Tax, Purchase, Sales).
• Strong written and verbal communication with stakeholders.
• Detail oriented with good analytical skills and decision ability.
• Proficient in MS Word, MS Excel and PowerPoint; typing 10–20 wpm; good phone/e-mail etiquette.
• Ability to multitask and perform basic financial transactions; team player.
• Graduation mandatory.

Responsibilities

• Perform review on loan foreclosure documents per program guidelines.
• Provide timely reports and observations during the process.
• Inform groups to resolve discrepancies and advise loan status.
• Follow up on outstanding conditions and update findings in systems.

Skills

Mortgage Industry knowledge

Communication skills

Analytical skills

Customer service

Team player

Decision making

Typing 10-20 wpm

Education

Graduation

Tools

MS Word

MS Excel

PowerPoint

Job description

About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.

Designation : Associate/Analyst/Sr. Analyst

Location : Bangalore/Hyderabad/Chennai/Mumbai

Business Unit : Servicing Voice/Non Voice

Skill : NV

Job Summary : Ensure completion of tasks as per the guidelines provided by client.

Knowledge, Skills & Ability:

1. Knowledge of the US Mortgage Industry (Mortgage Cycle/ Servicing - Default Servicing- Loss Mitigation)
2. Knowledge of different types of mortgages, its functioning, documents involved in Mortgage Processing (Income, Tax, Purchase, Sales Documents)
3. Good communication skills (Written and Verbal) are required to understand and update comments and communicate with various stake holders.
4. Strong Customer Service Skills, Detail Oriented with good analytical skills and have the ability to make decisions based on the situation.
5. Should be able to effectively use a computer and have working knowledge of MS Word, MS Excel and PowerPoint
6. Should have Typing skills: 10 – 20 wpm and have good phone/e-mail etiquette;
7. Ability to handle and accomplish multiple tasks, follow written and verbal instructions effectively and understand and perform basic financial transactions
8. Must be a team player.

Responsibilities :

1. Perform Review on Loan Foreclosure Documents including checking the status of MIN in compliance to the program and Guidelines
2. Provide timely reports and observations during the process
3. Inform certain groups to resolve discrepancies and/or advise of loan status
4. Follows up on outstanding conditions
5. Updating the findings in the system /prescribed format
6. Raising flags on any potential issues

Education Qualifications:

1. Graduation is mandatory

Additional Requirements:

1. Fresher or Minimum 1 year of experience in Mortgage;
2. Should be flexible working in shifts based on client requirements
3. Has to be open to working extended periods/weekends when necessary