Mortgage Customer Specialist Supervisor

U.S. Bancorp India; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

U.S. Bancorp India is seeking a Senior Supervisor to lead a group of offshore mortgage customer specialists involved in loan intake, review, and preparation for underwriting.

The role requires ensuring files are complete, accurate, and aligned with quality standards while driving team performance and compliance. You will balance workloads to ensure timely loan reviews, mentor team members, and collaborate with cross-functional partners across countries.

Qualifications

• Bachelor's degree or equivalent work experience.
• 6–8 years in operational activities.
• 1–2+ years in lead or supervision.
• Strong attention to detail and accuracy.
• Experience with mortgage documentation and underwriting basics.
• Ability to navigate multiple software applications.
• Excellent communication and organizational skills.
• Understanding of lending compliance and regulations.

Responsibilities

• Lead a team of offshore mortgage customer specialists.
• Ensure files are complete and meet SLAs before underwriting.
• Balance workloads and drive team performance and compliance.

Skills

Leadership

Attention to detail

Mortgage knowledge

Communication

Mentoring

Education

Bachelor's degree or equivalent

Job description

At U.S. Bancorp India, we are on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Supervises and directs the work of a group or multiple groups of non-exempt employees involved in performing a portion of the sites work activities. Involved in solving problems of routine to moderate scope and complexity and may seek guidance and advice from manager. Utilizes a moderate degree of independence in making decisions.

Responsible for leading a team of offshore mortgage customer specialists focused on initial loan intake, review, and preparation of loan files for submission to Underwriting. This role ensures files are complete, accurate and meet quality standards prior to Underwriting, while driving team performance, efficiency, and compliance with established guidelines. Responsible for balancing workloads to ensure loans are reviewed in accordance with SLAs.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically, 6 to 8 years of total experience in Operational Activities
• 1-2+ years Lead or Supervisor

Must have:

• Strong attention to detail & accuracy
• Experienced with income, credit, and asset documentation
• Ability to navigate multiple software applications at a time.
• Strong communication and organizational skills
• Strong understanding of the Mortgage lending process
• Strong understanding of foundational lending compliance and regulations requirements
• Adheres to customer confidentiality
• Experience leading a team and mentoring/coaching team members
• Demonstrated pipeline management & prioritization
• Ability to generate and analyze reports
• Conflict resolution skills, ability to troubleshoot and deescalate, when needed

Nice to have:

• Strong knowledge of loan programs (Conventional, HFA, VA, etc.)
• Strong knowledge of underwriting guidelines
• Strong understanding of complex tax documentation, including that for self-employed borrowers
• Strong ability to read and understand a purchase contract
• Strong experience in Digital Underwriting, Automated Underwriting Systems, Loan Prospector
• Previous experience managing a team that interacts/partners with various business lines and stakeholder that span over multiple countries and working hours.
• Ability to identify and articulate process improvements

Work Mode: WFO

Shift Timings: 1:30 PM to 10:30 PM

Location: Chennai

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants -https://careers.usbank.com/global/en/disability-accommodations-for-applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.