Senior Assistant - CSR

Landmark Group; Coimbatore District; On-site; INR 290,000 - 424,000; Full time

Job summary

Lifestyle International Private Limited is seeking a Store Operations professional for a retail outlet in Coimbatore. The role involves driving brand sales, reviewing performance, and feeding back product insights to supervisors.

You will ensure SOP adherence, planogram implementation, and VM guidelines while supporting stock control and customer service excellence. Responsibilities include cashiering support, stock inward/outward processes, shrinkage control, and competitive analysis.

Qualifications

• Graduation required.
• Bachelor's course - others.

Responsibilities

• Drive the sales budgets and sell thru for the assigned brand.
• Review the brand sales achievement versus the budgets and take required actions.
• Provide feedback on product performance of the previous season to the supervisor.
• Adhere to the retail SOPs, retail standards, floor hygiene standards and processes for the store.
• Implement and maintain the planogram as per the defined guidelines.
• Upload planogram pictures in Wooqer as per agreed timelines.
• Share planogram feedback with the supervisor and implement approved corrective actions.
• Implement the VM guidelines with reference to usage of right fixtures, relevant stickers, hangers etc.
• Undertake visits to the competition and share information on products and activities of competition.
• Provide support in driving the no cashier model by assisting in the cashiering process when required.
• (including omni channel SOPs and processes)
• Receive stock as per the stock inward process and report discrepancies.
• Pick and handover the stock as per the stock outward process.
• Implement the perpetual inventory and global count process to identify shrinkage.
• Take required actions to control shrinkage as per defined norms.
• Report stock loss due to theft and negligence (internal or external).
• Track and ensure all stock carry the right barcode, price tags and security tags.
• Identify the damaged stock on the floor and take required actions.
• Adhere to the defined standards of customer service (Greet, Engage and Convert).
• Understand the concerns highlighted in the mystery audit report findings and implement the recommended corrective actions.
• Communicate the marketing promotions as per defined guidelines.
• Share feedback on the marketing promotions for necessary actions.
• Provide support and guidance to the CSRs to deliver on the job (on products, merchandising, stock).
• Monitor and report the brand staff availability to the supervisor as per defined timelines.

Education

Graduation

Bachelor's Course - Others

Job description

Company Name Lifestyle International Private Limited

Business Unit Lifestyle

Concept Lifestyle Concept

Function Operations

Sub Function Concept Operations

Group Name Landmark Group

Company Lifestyle International Private Limited

Business Unit Name Lifestyle

Region South

State Tamilnadu

City Coimbatore

Location Type Store

Work Location Fun Republic Mall LS

Skills

Skill

Qualification

Graduation

Bachelors Course - Others

Working Language

Job Description

Key Job Responsibilities

• Drive the sales budgets and sell thru for the assigned brand
• Review the brand sales achievement versus the budgets and take required actions
• Provide feedback on product performance of the previous season to the supervisor

Store Operations

• Adhere to the retail SOPs, retail standards, floor hygiene standards and processes for the store
• Implement and maintain the planogram as per the defined guidelines
• Upload planogram pictures in Wooqer as per agreed timelines
• Share planogram feedback with the supervisor and implement approved corrective actions
• Implement the VM guidelines with reference to usage of right fixtures, relevant stickers, hangers etc.
• Undertake visits to the competition and share information on products and activities of competition
• Provide support in driving the no cashier model by assisting in the cashiering process when required

(including omni channel SOPs and processes)

Stock Management

• Receive stock as per the stock inward process and report discrepancies
• Pick and handover the stock as per the stock outward process
• Implement the perpetual inventory and global count process to identify shrinkage
• Take required actions to control shrinkage as per defined norms
• Report stock loss due to theft and negligence (internal or external)
• Track and ensure all stock carry the right barcode, price tags and security tags
• Identify the damaged stock on the floor and take required actions

Customer Service

• Adhere to the defined standards of customer service (Greet, Engage and Convert)
• Understand the concerns highlighted in the mystery audit report findings and implement the

recommended corrective actions

• Communicate the marketing promotions as per defined guidelines
• Share feedback on the marketing promotions for necessary actions

People Management

• Provide support and guidance to the CSRs to deliver on the job (on products, merchandising, stock
• Monitor and report the brand staff availability to the supervisor as per defined timelines