Senior Application Support Engineer - Payments

ParentPay Group - India; Pune City; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading education technology company is hiring a Senior Application Support Engineer in Pune. The role involves ensuring smooth IT service delivery, managing incidents, and supporting compliance programs. Ideal candidates have 5+ years of experience with Microsoft technologies and excellent communication skills. Full-time employment offering opportunities for career growth in a vibrant tech hub.

Qualifications

• 5+ years experience in IT service delivery/support.
• Ability to manage and prioritize workload.
• Knowledge of Education Technology is an advantage.

Responsibilities

• Ensure daily tasks are completed and manage incidents.
• Support compliance programs through patching and upgrades.
• Create and maintain support documentation.

Skills

IT service delivery/support

Microsoft technologies

Excellent communication skills

Technical or process forum leadership

Azure, AWS, SQL Server skills

Card payment processing skills

Education

MBA/degree in IT or Security

Tools

Microsoft Active Directory

Azure

AWS

Windows Server

IIS

Job description

Join to apply for the Senior Application Support Engineer - Payments role at ParentPay Group - India

Description

ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact the lives of millions of parents, teachers, and students every day in over 49 countries.

Our market-leading products use cutting-edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs, and uniforms, improve parental engagement, simplify meal management, and through our product SIMS, collect and manage student information and core school operations.

Our new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development. Our team accelerates their careers with international exposure and agile development practices from globally renowned technology consultancies.

Key Responsibilities

• Ensure daily tasks and activities are successfully completed, undertaking recovery and remediation steps if not.
• Manage patching and upgrade activities supporting ParentPay compliance programs (PCI DSS, ISO27001, Cyber Essentials+).
• Handle requests from the ServiceNow work queue, including incidents, problems, changes, and service requests.
• Define alerts and events for proactive component health management.
• Create and maintain support documentation to improve fault detection and recovery times.
• Identify and champion automation of manual interventions.
• Complete all mandatory training courses.
• Own the transition of new services into Service Operations.
• Participate in out-of-hours on-call support rota.
• Represent your technical domain in meetings and forums as a subject matter expert.

Skills, Knowledge, and Expertise

Experience: 5+ years

• Experience in IT service delivery/support or MBA/degree in IT or Security.
• Experience with Microsoft technologies.
• Excellent communication skills.
• Ability to interpret fault descriptions and translate into resolutions.
• Manage and prioritize own workload.
• Experience leading technical or process forums.
• Experience in Education Technology (advantage).
• Advanced Microsoft Active Directory, Azure, AWS, SQL Server, Windows Server, IIS, scripting, automation, Azure analytics, card payment processing skills.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

This job is active and accepting applications.