Principal Infrastructure Ops Engineer

ParentPay Group - India; Pune City; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading software product company in Pune is seeking a Principal Infrastructure Ops Engineer to manage IT service operations. Candidates should have over 6 years of experience, strong technical skills in Microsoft technologies, and communication skills in a service-centric role. This full-time position offers a chance to work in a dynamic team dedicated to education technology.

Qualifications

• 6+ years of experience in IT service delivery or support.
• Experience managing technical or process forums.
• Ability to manage workload and prioritize across multiple teams/time zones.

Responsibilities

• Manage daily tasks ensuring systems are proactively managed.
• Oversee patching and upgrade activities for compliance.
• Manage the creation of automation scripts to enhance service operations.

Skills

Microsoft technologies

Advanced VMware configuration

Microsoft Azure administration

Excellent communication skills

Advanced scripting and automation

Experience in IT service delivery

Experience in Education Technology

Education

MBA or Degree in IT or Information Security

Tools

Microsoft SQL Server

Windows Server management

AWS cloud hosting

Microsoft IIS

Job description

Overview

Principal Infrastructure Ops Engineer at ParentPay Group - India
Location: Pune, India. Department: Service Operations.

ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact the lives of millions of parents, teachers, and students every day in over 49 countries. Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and – through our product SIMS – collect and manage a database of student information and core school operations. Our Pune offices are a fantastic tech hub for those looking to boost their careers in software product development. Our bright team fast-tracks their careers with international exposure and agile development practices from globally renowned technology consultancies.

Key Responsibilities

• Manage daily tasks and activities that ensure systems and services are proactively managed.


• Manage the patching and upgrade activities in support of ParentPay compliance programs (PCI DSS, ISO27001, Cyber Essentials+).


• Manage 3rd line support activities and act as escalation within the service operations function.


• Oversee capacity and performance processes for assets owned by the team.


• Manage the creation and maintenance of support documentation (departmental wiki and ServiceNow knowledge articles) for continual improvement of fault detection and recovery times.


• Manage the creation of automation scripts and routines to remove manual intervention from service operations.


• Manage testing and invocation of the business continuity and disaster recovery plans for service operations.


• Ensure completion of mandatory training courses by teams.


• Manage acceptance criteria for the transition of new services into Service Operations.


• Participate in the out-of-hours on-call support rota.

Skills, Knowledge and Expertise

• Experience: 6+ years


• Experience in IT service delivery or support function; MBA or Degree in IT or Information Security.


• Experience with Microsoft technologies.


• Excellent communication skills in a service-centric organisation.


• Ability to interpret fault descriptions and translate into resolutions.


• Ability to manage workload and prioritize across multiple teams/time zones.


• Experience managing technical or process forums (e.g., Change Advisory Board).


• Experience creating data repositories for operational policies, processes and procedures.


• Managing technology refresh programs to avoid end-of-life components in production.


• Experience in Education Technology is advantageous.


• Advanced VMware configuration and management.


• Experience installing physical hardware in tier-4 data centre.


• Advanced Microsoft Active Directory configuration and support.


• Microsoft Azure and AWS cloud hosting platform administration.


• Advanced Microsoft SQL Server experience.


• Windows Server and desktop management and configuration.


• Microsoft IIS web services administration and configuration.


• Advanced data and SQL backup solutions management.


• Advanced scripting and automation capabilities.


• Advanced knowledge of Azure analytics and KQL.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting

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